Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
1
Now on our third machine (same model)…….
on August 8, 2021
Posted by: Mk1712
We purchased our original model and it only worked for a short amount of time. Whenever you would press any button to brew, the entire unit would power off. We called Customer Service and they sent us a new one. The second one lasted two weeks before the same problem replicated. We called today and they are sending us a third one, but I am not confident in this model.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 24, 2021
We understand your frustration and apologize for your inconvenience. Please call our Consumer Care team at 866-901-2739. We will be more than happy to help resolve your issue.
Written by a customer while visiting keurig.com
Posted by: DissatisfiedCustomer
Verified Purchase:Yes
Purchased this K-Elite Single Serve Coffee Maker 8/31/2021, delivered 9/8/2021 and leaked right from the start/out-of-the-box! Leaks every time water is heated (about 4 ounces every time). Unsuccessfully attempted to troubleshoot and called from tech support... nothing worked.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 17, 2021
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't last long
on November 25, 2021
Posted by: Lynda70
Received this, my second one, not that long ago, and it is now spitting and shuts off in the middle of brewing. Now I need another.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 7, 2021
We're sorry to hear that you have experienced problems with your coffee maker. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Great while it worked
on June 14, 2022
Posted by: M603
Purchased 13-May-2022, delivered 14-May-2022, dead 14-June-2022
Written by a customer while visiting keurig.com
Posted by: Coffee is required
Verified Purchase:Yes
This was a great choice for us. It has many options for brewing but my favorite is being able to brew it hotter. I use cream but it’s still hot the way I like it has multiple sizes and can be made hot or iced. Also, it can just be used for hot water for tea or hot cocoa. The reservoir holds plenty of water too. Great overall single cup brewer.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: DnBee
Verified Purchase:Yes
Bought this to replace an older model that unfortunately had quit working but we'd had it several years. It's got great features, including instant hot water, which is great for a cup of tea. Our only complaint is the water tank can't be seen from the front due to a decorative panel. It looks nice but ours sits where we can't see the side.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: SlicNic
Verified Purchase:Yes
This machine is a must have for coffee lovers! Beautiful, sleek, makes amazing perfectly balanced cups of coffee. The lid of the water reservoir is not my favorite though, wish there was a way to just flip one side of the lid open to add water as opposed to removing the entire lid. Overall, I am super satisfied with my new Keurig! I would definitely recommend this to anyone who loves the option of brewing hot or cold coffee!
Response from keurig.comBy Keurig, Consumer Care, May 17, 2023
Thank you for taking the time to share your feedback! We love that you are enjoying your new K-Elite coffee maker.
Written by a customer while visiting keurig.com
Posted by: Amkok721
Verified Purchase:Yes
We had this model for years, but seemed like it wasn't filling the cup as much. So, I researched the new ones and still stuck with this one. It was the auto on that really helped me decide. I like the size choices, the large reservoir, and the auto on.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 25, 2023
We're so glad to hear you are enjoying all the features of your K-Elite coffee maker. Happy Brewing!
Written by a customer while visiting keurig.com