Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
5
Fabulous!
on June 2, 2020
Posted by: JTru
I had a Keurig Mini for many years and loved it! Sadly it gave out, and I was so hesitant to upgrade to a new model. I’m so glad I did! Every cup is delicious! It’s so user friendly, love all the features. I am very happy with my purchase.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 3, 2020
We’re so glad to hear that you’re enjoying your K-Elite! Thank you for taking the time to leave us your review. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: D Foles
Verified Purchase:Yes
What happened? I haven’t had to buy a new Keurig in about 10 years and was shocked at the decline in quality. The plastic was so cheap. The machine did not sit flush on my counter. I returned it without even trying to brew a cup.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, July 1, 2024
We are sorry to hear that this was your initial impression and that you returned your K-Elite coffee maker. If you ever need assistance with any of our products, we recommend reaching out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Customer Rating
5
Amazing
on November 23, 2018
Posted by: Amerikaatwater27
from Atwater, California
Gender:Female
I got this a few weeks ago i forgot about the review. I loveeeeee it its absolutely amazing! I drink alot of iced and hot. I gifted one to my mom and sister and godmother they have completely joined the Keurig family and i have them addicted.!!!!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 26, 2018
Thanks for sharing the love!
Written by a customer while visiting keurig.com
Posted by: GolfBob
from Lake Suzy, Florida
Gender:Male
Verified Purchase:Yes
We bought this Keurig elite to replace one we had for many years. We like everything about this coffee maker, all the features are really nice. The only thing that is a little concern is that the you can not see the water level from the front of the machine, you have to wait until the low water level light come on to know to add water. Just a minor thing to get used to. I make a great cup of coffee and we love it.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 29, 2019
Thank you for your review and feedback, Bob. We're glad you're enjoying it!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed in this machine
on July 16, 2019
Posted by: BWT7
Gender:Male
I purchased this machine in February 2019. It worked fine for 2 1/2 months. Then the machine would not come on as it was programed to. Currently it comes on 4 days of the week if I'm lucky. Had the same problem with my 2.0 as well. Maybe needs to see if this is happing with other machines.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 19, 2019
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Within a year, getting coffee grounds in my coffee
on October 9, 2019
Posted by: LMJ123
I bought this a year ago. I am so disappointed that the vacuum seal seems to have failed and I either get only half a cup full with the rest of the water pooling in the pod compartment, or it takes forever to drain and I get coffee grounds in my cup. Clearly not quality parts. I don't feel like I should have to be a coffee machine expert mechanic after only one year of occasional use of this very expensive machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 10, 2019
Oh no! This is not what we like to hear. We would be happy to help resolve this issue with these pods. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Lasted three months
on October 19, 2019
Posted by: Grumpy77
Purchased K-Elite in July. Used for 3 months, then it quit. When you put in a K-cup pod and close the lid, the lights flash, when a button is selected the unit shuts down..
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 21, 2019
Let's get you some help with your K-Elite coffee maker. Please call Customer Care at 866-901-2739 to get started.
Written by a customer while visiting keurig.com
Customer Rating
1
Water issues
on March 31, 2020
Posted by: Ginnyre94
We are on our second brewer and neither has lasted a year without having water level issues. I clean my coffee maker regularly but this is the second time the 12 oz brew is barely making 8 ozs and it goes down from there.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 1, 2020
Oh no! This is not what we like to hear. We can certainly understand your frustration and would be happy to help resolve your issue. At your earliest convenience, please contact our Consumer Care team. We are available seven days a week from 7 am to 10 pm, Est. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com