Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
1
cheaply made, buy cuisinart instead!
on March 1, 2021
Posted by: Savvy consumer quality1st
I had an older model that I absolutely loved: blue led light to show water level, crisp snap in place metal lever, great hot coffee, and great time display. I will never buy another Keurig, but use the K-cups in the cuisinart Keurig equivalent-much better!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 15, 2021
We're so sorry to hear you've been disappointed with your K-Elite coffee maker. If you try reaching out to our customer care team, they will be able to help: 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Ron coffee
Verified Purchase:Yes
This elite brew replaces the same elite brewer I had previously purchased. The previous brewer constantly stopped brewing for periods of up to fifteen minutes before finally brewing. A real pain when I had company. Icontinously cleaned the needles and descaled using the Keurig solution and also a combo of water & vinegar.
If this brewer fails then you lost a customer.
(3) I would not recommend this to a friend (4) I rate this product as less than average (5) Poor value in fact I have accumulated so many points that you keep narrowing down my options to redeem them which is a ripoff compared when they were first offered.
If this brewer fails then you lost a customer.
(3) I would not recommend this to a friend (4) I rate this product as less than average (5) Poor value in fact I have accumulated so many points that you keep narrowing down my options to redeem them which is a ripoff compared when they were first offered.
Response from keurig.comBy Keurig, Consumer Care, June 15, 2021
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Replaced after One Year
on October 2, 2021
Posted by: Disappointed 29
Lasted One Year then died. Brewed good coffee while it lasted.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 13, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting and can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Coffee maker only lasted 18 months
on July 29, 2022
Posted by: SuzieQ37
Purchased this in January, 2021. Made 1-2 cups of coffee per day- nothing crazy. This morning it stopped working and Keurig warranty was expired. Only offered me 20% retail price and some free coffee for my inconvenience. Is it just me or shouldn’t a coffee maker last more than 18 months?! Going forward, I’m not buying this brand anymore.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Pgmc
Verified Purchase:Yes
The water never gets above 180 deg. Although we had it switched to 192 deg.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 5, 2023
Thank you for sharing your review. Please note that depending upon the mug or cup material and size of beverage, the temperature of the beverage will range from 160 – 190 degrees Fahrenheit. If you have any other questions or if you need any further assistance, please reach out to our Consumer Care team at 866-901-2739, we are here to help!
Written by a customer while visiting keurig.com
Posted by: Just Jen Elle
Verified Purchase:Yes
I bought the Elite model when it first came out years ago & it has brewed thousands of perfect cups of coffee. It finally stopped working & I ordered another one right away. Please don’t ever discontinue this model!!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, March 15, 2024
We are thrilled to hear that you are loving your K-Elite coffee maker. Thank you for taking the time to share your feedback. Enjoy!
Written by a customer while visiting keurig.com
Posted by: ABoomer
Verified Purchase:Yes
For the first time, I am disappointed in my coffee maker.
It would not brew coffee.
I am receiving a replacement any day.
It would not brew coffee.
I am receiving a replacement any day.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 3, 2024
We appreciate your review and apologize your K-Elite coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
5
K-elite
on May 29, 2018
Posted by: GLASBY66
from Brainerd, MN, USA
Gender:Female
We just bought this one. We love it works great. But it had the wrong reusable k cup filter in it. It doesn't fit.
I would recommend this to a friend!
Response from keurig.comBy consumer care, May 30, 2018
At your convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10 PM EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com