Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
1
Bad product
on April 9, 2023
Posted by: Sandbox123
I brought this last week, this one does not, I will not but this one again, it keeps shutting off
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 11, 2023
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Elite coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: Caffeine deprived
Verified Purchase:Yes
Brand new, put in water chamber & filter as instructed, filled chamber with fresh cold water, turned on power button, when done heating, put in the Keurig K-pod and chose coffee cup size. Power shuts off or makes small amount of coffee full of grounds. Cleaned the needle & run 2 cups of hot water. Still does not work well Returning pot for refund.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 1, 2023
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the K-Elite coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
New Keirig leaking water when it turns on mornings
on November 5, 2023
Posted by: Bobby69
Verified Purchase:Yes
I will need to call Keurig 11/06 to return my new brewer. The unit boils over and drips several ounces of water onto drip tray when it automatically turns on for morning brewing. I fill the unit at night (only) up to fill mark, so it doesn’t have too much water in it. Water temp is set at 192, which comes preset on unit.
Second: The unit should automatically count off after 2/hours but doesn’t, and I can’t fix that setting.
Very disappointed!!!!!!!!!
Second: The unit should automatically count off after 2/hours but doesn’t, and I can’t fix that setting.
Very disappointed!!!!!!!!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, November 6, 2023
We're sorry to hear that your K-Elite coffee maker is not working as it should. Please call our Consumer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Posted by: Owtdoorgurl
from Roy, Washington
Gender:Female
Verified Purchase:Yes
The K elite that we bought had 192° listed in the menu. We never got a cup hotter than 170°. At times the cup of coffee would only be 155°. We bought our first one at Costco, and after talking to Keurig they said to return it for another one. We returned it and had similar results. We called Keurig again and asked for them to send us one that they had opened and tried so that we wouldn’t get one that wouldn’t serve hot coffee and then have to send it back. They sent an unopened one and we tried it and only got a cup at 170°. We have returned that Kierych and have purchased a Mr. Coffee drip pot and the coffee is at 183°. To us that is a hot cup of coffee every time. In my final conversation with Keurig, the customer service person said that it may be our water, that it is too hard. With that in mind I bought a gallon of water from the store and used it for repeated attempts at getting a hot cup of coffee to no avail. They also said that the 192° item in the menu meant that that’s how hot the water is with in the unit, not the temp that you would get in your cup of coffee. A little misleading. All we can surmise is that all of the Keurig users like coffee that doesn’t stay hot for very long period of time. We do know if you use too hot of water it affects the flavor of your coffee. At 183° the flavor is superb. At 155°, nobody would want to dribble any creamer in their cup of coffee.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 25, 2019
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.
Written by a customer while visiting keurig.com
Posted by: Charles DeVoogd
Verified Purchase:Yes
Have had a kuerig for many many years. Love it. Just bought a new one because ours finally gave out because we have hard water. Still worked but because of the hard water and years of service didn't get a full cup so we bought a new one.
Response from keurig.comBy Keurig Consumer Care, October 13, 2025
We’re so glad to hear that you’re enjoying your K-Elite coffee maker! Thank you for being a member of the Keurig family Charles. Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
5
Impressive
on June 4, 2019
Posted by: Zoobycat
from Fort Wayne, IN
Gender:Female
Received for a gift and I was pleased. Very, very easy to use, quieter and takes up less space than my previous model. My devotion to Keurig continues.
Response from keurig.comBy Keurig, Consumer Care, June 6, 2019
Thank you so much for reviewing your coffee maker and for your kind words. Happy Brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Never again!
on June 17, 2019
Posted by: Somadaboutthis
from Alaska
Gender:Female
Bought this as a Christmas gift for myself and regret giving this company my money!! The machine did great up until last month... but now most of the time all of the buttons light up like their suppose to, but nothing comes out! I can literally spend 3 mins trying over and over, but nothing! Your coffee maker which is only used at most three times a day couldn’t even last a year.
Years ago we had a Select that eventually stopped working, so we swore Keurig off until we saw the Elite and figured we’d give it a second chance... Never again.
How dare you over charge for something that doesn’t work properly?! It has one job and it can’t even do it.
Plus, I know for a fact we’re not just one off when my family and friends have the same complaints.
Years ago we had a Select that eventually stopped working, so we swore Keurig off until we saw the Elite and figured we’d give it a second chance... Never again.
How dare you over charge for something that doesn’t work properly?! It has one job and it can’t even do it.
Plus, I know for a fact we’re not just one off when my family and friends have the same complaints.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 19, 2019
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
5
Best one yet!
on April 24, 2020
Posted by: Ladybug24
This is my 5th Keurig owned and so far the favorite. Obviously I'm a Keurig fan. I purchased in February and we've been brewing away. It looks just lovely on the counter. Thanks Keurig family and stay safe.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 29, 2020
We just love hearing this! Thank you for taking the time to leave us your review! Happy brewing!
Written by a customer while visiting keurig.com