Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
1
Computer issues
on October 31, 2020
Posted by: DVR318
I love this coffee maker for the few months that it works. It has wonderful features including being able to schedule the on time and auto shut off. Coffee tastes wonderful and it brews in a reasonable amount of time. However, after a few months of use (nothing crazy- 2-3 cups a day) the display died and I could no longer access the menu with the important features. I had a mixed customer service experience where one person was useless, but the second person was helpful and sent out a replacement quickly. However, the replacement is now having problems with the digital display and I cannot access the menu at all. I will not request a replacement. Instead, I am going to look for a different brand. I NEED my coffee and don't really trust keurig brewers at this point.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Trips GFCI outlet
on August 21, 2019
Posted by: Dr Gooner
Bought this 2 months ago to replace a Keurig Classic which worked great for 3 years. This brewer draws too much power when heating the reservoir and will trip the GFCI outlets if your home was built in the last 5 years or so. Nothing better than flipping the breaker 3 times every morning just to get a cup of coffee. A quick google search will find many other people with the same issue.
Response from keurig.comBy Keurig, Consumer Care, August 26, 2019
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Customer Rating
1
Garbage, stay away
on August 23, 2019
Posted by: ksick
Brought two units home, and they both immediately tripped the breaker on a 20A circuit with no other load. If you have a newer house with AFCI/GFCI breakers this simply will not work in your home.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 26, 2019
We appreciate your review and apologize for the inconvenience. We will pass your feedback to our engineering and quality teams that are reviewing the compatibility of our coffee makers with certain circuits.
Written by a customer while visiting keurig.com
Customer Rating
5
Love the the iced option
on April 30, 2020
Posted by: Sherry57
Just got this and I have been using the filter that comes with it. I'm using Dunken Donuts coffee, the flavor is fabulous! My favorite is the iced button. I have several iced coffees a day for just pennies. I would highly recommend this Keurig K-Elite.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 6, 2020
Thanks for the kind words. We're glad to hear about how much you are enjoying your K-Elite!
Written by a customer while visiting keurig.com
Customer Rating
1
Water all Runs out
on May 10, 2020
Posted by: izzy66
This is our 2nd Keurig K-Elite machine with the same issue. Received one for Christmas 2018 and after about 8 months when making a cup of coffee all the water in the water tank ran out all over the counter. We received a Replacement in the fall of 2019 and now in May of 2020 we have the same issue. I wouldn't recommend this coffee machine to anyone.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 12, 2020
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
JUNK
on August 23, 2020
Posted by: Espresso yourself
Compared to the old machines this one is junk. Also slow as it turns it's self off and has to reheat.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 25, 2020
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
NONE
on October 20, 2020
Posted by: Nancy 77
I bought this brewer one year ago #1 it makes so much noise brewing and it leaks water sometimes and during the day it turns on (don’t know why) l’ve tried to stop it And to descale the pot l first have to buy your SOLUTION This is my last KEURIG can’t wait for it to stop working. I hope you post my comments
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 22, 2020
Thank you for your review. We are sorry to hear that you're disappointed in your purchase of your K-Elite coffee maker. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the K-Elite coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
Unhappy
on February 17, 2021
Posted by: 0964
I bought this a little over a year ago. You can make a cup of coffee and then when you put another pod in right after that it takes about 3 or 4 minutes to start brewing again. The low water light has never worked and the descale warning has never worked. After having used Keurig products in the past I must say that this machine has not lived up to what it supposed to be. Will not buy another one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 19, 2021
Sorry to hear you've been disappointed with your K-Elite coffee maker. If you try reaching out to our customer care team, they will be able to help: 866-901-2739.
Written by a customer while visiting keurig.com