Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: Mike8028
from North Carolina
Gender:Male
Verified Purchase:Yes
Bought this as a replacement for an old Keurig. Love it. Coffee even taste better!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 4, 2019
Thank you for your wonderful review. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Michael29
Verified Purchase:Yes
Well this will be our Third Keurig over the past 10-11 years, and we use it daily at least 2 cups each, and when we have family or visitors staying with us, which is frequently, it easily doubles, In other words it really gets used! We like our coffee and love our Keurigs.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 11, 2020
Hi Michael. We’re so glad to hear that you’re enjoying your K-Elite! Thank you for taking the time to leave us your review. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: BClinton
Verified Purchase:Yes
Love the new features. Keurig is outdoing themselves.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 11, 2020
Thanks for the kind words, Brian. We're glad to hear about how much you are enjoying your K-Elite!
Written by a customer while visiting keurig.com
Customer Rating
2
Water pump malfunctions a lot
on May 12, 2020
Posted by: fletcherb
I bought this Keurig almost 2 years ago. When we would start it up in the morning for coffee, occasionally it would just start pumping water all over the counter top, for no reason. It has now happened 6 or 7 times in the since we've had the thing. I've descaled it numerous time; cleaned the needle, too. There's no real solution except to unplug it and let it sit for half a day or so. That seems to fix whatever issue there is.
I would not recommend this coffee maker.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 14, 2020
Have you tried reaching out to our consumer care team regarding your coffee maker? 866-901-2739 We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Massive Downgrade
on December 31, 2020
Posted by: Plumber
Recently had our Keurig 2.0 have major LCD screen problems. I tried to repair it, but couldn't get parts for it. So, the wife ordered a new Keurig elite....cool, toss the old, Elite sounds great. I was bamboozled. This is a massive step backwards for Keurig. Went from being able to brew large travel mugs with any coffee with an easy to read LCD screen to having a bunch of 2.0 "reusable" k-mug paperweights for a machine that maxes out at 12 cups with very hard to read buttons and only uses the pods.
I feel like Keurig went backwards about a decade with this "elite" machine. I can no longer see the water level from the front of the machine, not easily fill my travel mug, have a bunch of wasted "reusable" parts from an old machine and can't hardly read the top of new machine...which by the way, doesn't have half of the settings of the one that is now in the local landfill (and was only 2 years old). If you're thinking about "upgrading" to the elite...don't waste your money. This will be my last Keurig purchase for sure.
I feel like Keurig went backwards about a decade with this "elite" machine. I can no longer see the water level from the front of the machine, not easily fill my travel mug, have a bunch of wasted "reusable" parts from an old machine and can't hardly read the top of new machine...which by the way, doesn't have half of the settings of the one that is now in the local landfill (and was only 2 years old). If you're thinking about "upgrading" to the elite...don't waste your money. This will be my last Keurig purchase for sure.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2021
Hello and thank you for your review. We're sorry to hear you're disappointed with your new K-Elite coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: toomuckenfuch
Verified Purchase:Yes
Needed to replace my Keurig 2.0 & couldn't be happier. Love the message reservoir various cup sizes are a big plus & the ice coffee option is perfect for summer. Looks nice in my kitchen, as well.
Written by a customer while visiting keurig.com
Posted by: Grandma Kathy
Verified Purchase:Yes
Love my new Keurig. Nice to have a choice on what type of coffee to drink each time and that goes for the other 3 coffee drinkers in the family too. Really like the additional cup size choices. Haven’t tried iced coffee yet but now that spring is here I plan to.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Waste of money
on July 29, 2021
Posted by: Charlena in NC
After 8 years my Keurig Platinum model gave up the ghost. I purchased the elite thinking I would be getting the same great quality. WRONG! The tank is flimsy and hold less water. I just purchased it on Monday (7/26/2021) and yesterday (7/28/2021) the display has already stopped working! This time stays incorrect after setting numerous times and the temperature will not adjust. It stays at the lowest setting and will not let me adjust it. Making for an almost cold (to me) cup of coffee. No difference between a strong brew and regular brew. The Keurig brand has gone way downhill and I will be seeking a full refund.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com