Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
4
So Far I'm Happy
on April 19, 2018
Posted by: EarlW
from San Diego, CA, USA
Gender:Male
Bought the Elite 2 weeks ago and, so far, I'm very happy. The auto on feature is a little fickle. Sometimes it turns on in the am automatically, sometimes it doesn't. Auto off works like a charm. The instruction booklet to tell you how to make coffee or tea using the different size cups is non-existent. Keurig needs to provide something online to assist with making iced tea or coffee to drink in travel mugs.
I would recommend this to a friend!
Response from keurig.comBy LC, ConsumerCare, April 21, 2018
Thank you for your review and feedback. We`re sorry to learn your brewer is not functioning properly and would be more than happy to assist you. At your convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Posted by: Norma29
from SpringHill, Fl
Gender:Female
Verified Purchase:Yes
My Keurig that I had forever finally died. When looking for a new one, I wanted more options for the size of cup, which I got. It also has the feature of iced coffee, which I was very excited about. This Keurig is user friendly and very attractive . I love it!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 23, 2019
We are so glad to hear that you are enjoying your K-Elite coffee maker!
Written by a customer while visiting keurig.com
Posted by: Corinne650
Verified Purchase:Yes
Had a Kuerig for at least a dozen years. Replaced it with another Kuerig. This machine makes a beautiful cup of coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 15, 2019
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Elite.
Written by a customer while visiting keurig.com
Customer Rating
5
Love this coffee maker will recommend it to all.
on August 15, 2019
Posted by: JW01
Verified Purchase:Yes
This is our first Keurig and we love it. So glad we didn’t listen to all of the negative reviews. We will definitely recommend this to friends and family
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 20, 2019
Thank you for your review. We are happy you are loving your K-Elite coffee maker!
Written by a customer while visiting keurig.com
Customer Rating
1
Brown Water
on September 1, 2019
Posted by: CoastalOregonCupofJoe
We were happy with our K575. We purchased this machine after our K575 display became mostly unreadable. Even though we selected strong brew, the coffee tasted watered down in a side by side comparison. We contacted Keurig 3 times over several months about our K575 display after trying to find fixes on the web support and blogs. The only response came at the last email which gave instructions on how to find information on cleaning/descaling! After going through the early ‘exploding coffee pod system’ and watching their machine quality go downhill over time, and then experiencing the K-Elite’s quality of Joe go downhill, we decided to upgrade solely to a capsule system for coffee as well as espresso. Have had the same well-built machine for 7 years and the quality of the coffee is constant. Too bad Keurig!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 3, 2019
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Posted by: Eess
Verified Purchase:Yes
Replacing our 3 year old Keurig after it quit working with the K-Elite, brews much the same, nice with the stainless steel appliance match. It would have been nice if you could see the water level from the front or they had kept the water level light. Now we have to physically turn the unit to check the water.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, December 18, 2019
Thank you for taking time to share this feedback. We appreciate it! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: concreteblonde57
Verified Purchase:Yes
I wanted a larger capacity reservoir, so that's what I got. Also the ability to use the reusable pod. I will purchase at a later date.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 11, 2020
Thank you so much for taking the time to review your K-Elite. We appreciate the feedback! Enjoy!
Written by a customer while visiting keurig.com
Customer Rating
1
Water dripping issue
on May 25, 2020
Posted by: SchnoodleDeb
I purchased a Keurig Elite in November and had an issue with water dripping into the drip tray when the brewer is turned on and after a cup of coffee brews. I contacted Customer Service and received a replacement brewer a couple of days ago. This morning, the drip tray was full. Same issue with the brand new unit as the previous one. I have had several Keurig brewers over many years but no issue like this. Something is definitely wrong with the Keurig Elite brewers. Very disappointing.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 27, 2020
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com