Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
1
Not worth the $$
on November 28, 2020
Posted by: Teebee511
Like many others have written. The machine stopped working just after the warranty ended. I descaled the machine as instructed and have reset the machine multiple times. It will brew 1 cup and then konk out again and again. Am thinking about buying another but am leary. This one replaced an older version with an digital screen. That one lasted about 2.5 years before the screen went. Don’t know what’s happening but quality seems to be going down and prices going up.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 4, 2020
Have you tried reaching out to our Consumer Care team regarding your K-Elite coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
Written by a customer while visiting keurig.com
Customer Rating
1
Poor quality
on December 20, 2021
Posted by: Utjulie
I bought this a year ago and it stopped working. When I tried to brew any size it would shut off automatically. I tried to descale it and it still didn’t work. I’m not sure if I’m going to buy Keurig again. This is my 2nd purchase and both have malfunctioned.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Badcoffermaker
Verified Purchase:Yes
I purchased to replace my old Kurig but wish I had it back. This one is so noisy and you can’t see when you need water. honestly I am quite surprised,
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 5, 2023
Thank you for your review and feedback. If you need any assistance with your K-Elite coffee maker, please reach out to our Consumer Care team at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Tabbie
Verified Purchase:Yes
The machine would mot even turn off. Continually sounded like it was waiting to brew a coffee, even after the brew cycle was complete. I really wanted to love this Keurig bc I loved the one i had before this one so much!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 6, 2023
Hello Tabbie and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
5
New keurig
on June 5, 2023
Posted by: Sababamama
Honestly my old Keurig was still working fine, but sometimes you just need something new. After all, my original one was 10+ years old. I love the new one, holds more water, many sizes, temp and brewing strength nice feature. I also found a new home for my old one. My friends are happy and they are loving the easy coffee making
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 6, 2023
We love, love, love hearing this! Thank you for taking the time to share this with us. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Mabel30
Verified Purchase:Yes
Liked lifting the hinged pour spout at front of reservoir on last machine I had. This one you have to remove whole lid and doesn't go back on easy. Also liked the flashing blue light when near empty on last one instead of you can't make a cup until you fill message on this one. But those aren't end of world issues. This machine is great otherwise. Tempurature, easy to work it, looks.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 15, 2023
We appreciate you taking the time to share this and we really appreciate the love! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Alan needs coffee
Verified Purchase:Yes
My new Keurig leaks a lot of hot water when it is turned on and preheating. My empty cup gets several ounces of hot water before I put the pod in. I have to empty my cup of water before I can start to make my coffee. Is this normal? My other Keurig coffeemakers never did this
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 3, 2023
Hello and thank you for your review Alan. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: Rmm1
Verified Purchase:Yes
The coffee maker works very well. I do like the lit buttons and clock. Very helpful. I would recommend this coffee maker to others.
Another nice feature is the variety of cup size including the travel mug size which is a big plus. Also for those liking a change, there is an iced button as well.
Thank you Keurig!
Another nice feature is the variety of cup size including the travel mug size which is a big plus. Also for those liking a change, there is an iced button as well.
Thank you Keurig!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, June 21, 2024
We are thrilled to learn that you’re loving all of the features of your new K-Elite coffee maker. Thank you for sharing the love! Enjoy!
Written by a customer while visiting keurig.com