Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Posted by: JWebb
Verified Purchase:Yes
Love the machine but hate that I bought it to replace one that had been used for about 8 months (because we winter in another State). The warranty was for one year and ran out 6 weeks before the first one failed. The fact that it had only been used for 8 months did not impress Keurig at all and they were of little asistance - offering me two boxes of coffee free with my new purchase. This will be the last Keurig I ever buy if it doesn't even make it to the end of the warranty.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, July 9, 2025
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
5
Elite Makes Me Happy
on April 20, 2018
Posted by: Barb44
from Montana, USA
Gender:Female
I had a K70 for 6 years and when it quit went looking for a replacement had another model that I was spending morning refilling, it was rather noisy then we found this, it's just short of being in Heaven to have one that holds a mornings worth of water plus and its very quiet, and quick. Thank you Keurig for the wonderful machine, Elite it is.
I would recommend this to a friend!
Response from keurig.comBy LC, ConsumerCare, April 21, 2018
Thanks for the shout out Barb44! Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on October 15, 2018
Posted by: CatF
from Marion, MA
Gender:Female
Ordered this Brewer July 8th, because I couldn't get another Platinum brewer. I liked the idea of a Larger water reservoir, and I wanted the cup size selection.
Although the reservoir holds more water, the solid color piece they put in front blocks your view of how much water is in the tank, especially if the left side is toward a wall. VERY Annoying. Secondly, why in the world did you get rid of the cover flap that very conveniently let you add water. I keep dropping the cover into the reservoir; again, VERY Annoying.
Unfortunately this Brewer already died this morning. It suddenly started emptying the water. Even after unplugging and trying again it did the same thing.
However, I am a diehard Keurig user, so I will still get another.
Although the reservoir holds more water, the solid color piece they put in front blocks your view of how much water is in the tank, especially if the left side is toward a wall. VERY Annoying. Secondly, why in the world did you get rid of the cover flap that very conveniently let you add water. I keep dropping the cover into the reservoir; again, VERY Annoying.
Unfortunately this Brewer already died this morning. It suddenly started emptying the water. Even after unplugging and trying again it did the same thing.
However, I am a diehard Keurig user, so I will still get another.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 16, 2018
Thank you for your review and feedback. We're sorry to learn your coffee maker is not functioning properly and would be more than happy to assist you. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10 pm, Est. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Customer Rating
5
Superb coffee, smart design changes from 2.0
on June 2, 2019
Posted by: PeteC214
from Bristol, CT
Gender:Male
We've been Keurig users for years now. This is an upgrade from the Keurig 2.0. First and most important, it extracts more flavor out of each K-cup - I seldom find the need to use the strong option. Secondly, you no longer have to wait for the water reaching temperature to hit the brew button, it will start brewing as soon as the water is ready rather than having to re-raise/lower the handle. Third, it adds the 12oz option to a regular k-cup, much better for my travel mugs. Fourth, effective, straight forward iced coffee option. Fifth, they kept the price down! I do not miss the touch screen, the buttons are actually simpler and tactile. I also do not miss having a lighted water reservoir, I don't make coffee in the dark. As far as noise? It's a pressurized brewing system, of course it makes some sound, however, it is not particularly noisy. My sole 2 areas where they could still improve? 1. I do wish they had retained the hinged reservoir lid, not a "biggie" but it was more convenient, and 2. It would have been preferable to have a window on the front of the water reservoir to make seeing when to refill easier. However, to me these are small gripes in a solid improvement in coffee flavor, compact design, and useful features.
Note: You can't use the large pods in the Elite, but I think this is why the head design does a better job extracting coffee flavor.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 4, 2019
Thank you for sharing your review with us. We appreciate the feedback! Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
5
Works fine so far.
on September 2, 2019
Posted by: Soup 1957
Before I write my review, and after reading some of the 1 star reviews, I don't understand how cock roaches in the house and in the Keurig machine is Keurig's fault as described by Allysa about 20 days ago.
Anyway, we have had the Elite machine since the middle of June 2019 and it worked fine until today. It simply would not stay on much less brew. I called customer service and they told me there were probably coffee grounds in the needles and to clean the needles using a paper clip. Took about 2-3 minutes and the machine works fine. Simple fix that might be helpful to other people having similar problems.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 4, 2019
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Elite.
Written by a customer while visiting keurig.com
Posted by: Jen428
Verified Purchase:Yes
This is my 3rd Keurig machine and it is the best so far!!
I love that once the machine is heated - you do not need to wait for it to reheat every time you want a cup of coffee. Also I feel that the coffee is hotter from this machine then others I have had.
I love that once the machine is heated - you do not need to wait for it to reheat every time you want a cup of coffee. Also I feel that the coffee is hotter from this machine then others I have had.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 5, 2019
Thank you for your review, Jen. We are happy you are loving your K-Elite coffee maker!
Written by a customer while visiting keurig.com
Customer Rating
5
Best cup of coffee
on March 28, 2020
Posted by: Mr Engraver
Bought this a week ago coffee is very good , hot and quick replaced with same model we had for over 10 years. 2006 .
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 31, 2020
We're glad you're enjoying your new K-Elite coffee maker! Thank you for your review and feedback.
Written by a customer while visiting keurig.com
Customer Rating
5
Everyday all day!
on July 16, 2020
Posted by: RAFAustin
My family loves this appliance. It makes great coffee and we use it regularly for hot tea, iced tea, and iced coffee. It's very easy to clean and the water reservoir holds a nice amount of water for 3 family member to use daily.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 22, 2020
We're delighted to hear that you are all enjoying your K-Elite. Thank you for having us a part of your family. Happy brewing!
Written by a customer while visiting keurig.com