Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
4
K-Elite has some great improvements!!
on March 28, 2018
Posted by: Jason O
from Los Gatos, CA, USA
Gender:Male
Having owned a couple Keurig's over the years I can say this is the best one so far! We just got the K-Elite to replace our K550. The K-Elite has a smaller footprint then the K550 so we get some counter top space back; without sacrificing very much in water capacity "Win". Being able to start put your cup in and select the size of the brew without having to wait for it to warm up "Win". Fit and finish is improved as well. Love that the Handle is metal, feels much sturdier "Win". Only two recommendations for the folks at Keurig. 1. Provide a water reservoir top with a hinged lid so you don't have to take the whole top off and set it down when pouring water in it. 2. Make a small portion of the water reservoir visible from the front so you an see how much water is left in it without having to look at the side. Then this would be a perfect Keurig, I'll throw in that last star as well :)
Response from keurig.comBy LC, ConsumerCare, March 29, 2018
Thank you for your review, Jason. We hope you are enjoying your brewer! Cheers!
Written by a customer while visiting keurig.com
Customer Rating
5
best yet
on April 2, 2018
Posted by: Gogman
from Houston, TX, USA
Gender:Male
We just opened our new Elite. Very happy with the ease of setup.This is our 4th Keurig that we have owned over many years.. We really like this new version. The extra large water tank will reduce the the amount of refills to the tank and the 12oz large size is great feature we have not had before.
I would recommend this to a friend!
Response from keurig.comBy Consumer Care, April 8, 2018
Thank you for your wonderful review. We are so happy you are loving your brewer. Cheers!
Written by a customer while visiting keurig.com
Customer Rating
2
Poor construction
on August 28, 2018
Posted by: ChrisR
Gender:Male
I bought the K-Elite to replace a B60 that finally died. I also felt I deserved an upgrade, so the K-Elite seemed like the perfect choice.
I loved the B60 - solid construction, quick brewing, easy maintenance, and most importantly convenient to use.
The only feature I am used to from the B60 is present on the K-Elite: quick brewing. The construction is flimsy, which cheap, ill-fitting pieces (the reservoir lid barely rests on top of the reservoir, don't count on it actually preventing water from escaping if you happen to bump the machine!). The cord is half the length of the one on the B60, maybe 2 feet long at best. I used to be able to spin the B60 around to refill the reservoir from my sink faucet then spin it back around and in place. I can't do that with this model and I've tried. If the cord allows me to move the brewer near the sink for refilling, moving the brewer back into position causes water to spill out all over the place (see comment about the lid, above). I used to be able to see the water level in the reservoir from the front of the B60 - nope, you can't do that with the K-Elite. There is a thin piece of silver plastic over the front of the water reservoir which prevents you from seeing into it. Forget about taking the tank off to fill it then replacing it back in the brewer - again, water spills all over the place trying to re-seat it (have I mentioned the poor design and construction of the lid yet?).
For the amount of money I paid for this machine I expected better materials and construction, a longer power cord, and a water tank I can fill conveniently. I got none of these features. What I did get was a brewer that will brew a cup of coffee quickly and in a 2oz larger size than the B60 would, woo hoo! The good news is it has a 72oz reservoir so at least I don't have to struggle with refills as often.
Response from keurig.comBy Keurig, Consumer Care, August 29, 2018
Thank you for taking the time to leave such a detailed review. We appreciate your feedback.
Written by a customer while visiting keurig.com
Posted by: Brian in Groton
from NW Boston Area
Gender:Male
Verified Purchase:Yes
For years I have refused buy a Keurig k-cup machine in spite of many friends raving about them. The reason is that like my coffee strong and every cup I got out of previous k-cup machine was weak and watery.
I recently took my new Mazda into the dealer for and oil change. They a new Keurig K-Elite machine I tried it out assuming that I would be disappointed as before. To my pleasant surprise, I got very decent cup of strong coffee.
I decided to order the Keurig K-Elite and give it a try. I also got some Peet's Major Dickinson's k-cups... which is my favorite coffee. The coffee from the Keurig K-Elite is very close to the drip coffee maker. Not quite as strong but close enough for me to start using the Keurig K-Elite and to store drip machine as backup.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 30, 2019
Thank you so much for your review and feedback! We're very glad you're enjoying your new K-Elite coffee maker.
Written by a customer while visiting keurig.com
Posted by: Guyauk
Verified Purchase:Yes
Ordered one and coffee splattered when brewing
Had them replace it and the same thing if not worse
Had them replace it and the same thing if not worse
Very disappointed that our old keurig died and they have stopped making it.
Now we have to cleanup everytime we brew
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 24, 2021
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Customer Rating
1
SECOND KEURIG COFFEE MACHINE IN THREE YEARS
on August 12, 2021
Posted by: chichi7
1st Keurig (classic) lasted for 13 months. It worked well for 8 months then no matter which cup size I picked it never produced that amount. I decided to use the descale solution sold on website. It worked for a couple more months then it would take a long time to start to brew or the water would not stop dripping or it would just shut off by itself.
I received the K-Elite as a gift to replace the classic. It worked great until less and less coffee was dispensed. Again, I used the descale solution sold by Keurig.
It worked but after the cup of coffee was dispensed, it kept dripping so much that it would almost fill the reservoir.
Soon afterwards water started to leak from the bottom of the coffee maker. I could not determine where the leak came from. It must have been leaking for a while because the table it was on was water logged.
I actually love the professionalism and helpfulness of their customer service department but unfortunately their coffee makers are not up to par.
Judging from the other reviews these issues are not new to Keurig coffee models.
Keurig stop selling these products until these issues are addressed.
I received the K-Elite as a gift to replace the classic. It worked great until less and less coffee was dispensed. Again, I used the descale solution sold by Keurig.
It worked but after the cup of coffee was dispensed, it kept dripping so much that it would almost fill the reservoir.
Soon afterwards water started to leak from the bottom of the coffee maker. I could not determine where the leak came from. It must have been leaking for a while because the table it was on was water logged.
I actually love the professionalism and helpfulness of their customer service department but unfortunately their coffee makers are not up to par.
Judging from the other reviews these issues are not new to Keurig coffee models.
Keurig stop selling these products until these issues are addressed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 24, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: Coffee First AM Thing
Verified Purchase:Yes
I bought the Keurig K-Elite on May 25, 2023, to replace my older Keurig coffee maker which I had for almost 12 years. I'm a self-proclaimed coffee lover and addict. I also own an espresso machine and many artisanal coffee-making utensils. The K-elite is easy to set up and operate. Some reviewers have pointed out the machine is not as quiet as other coffee makers. While this may (or not) be the case, the sound it makes while heating the water is not a concern whatsoever. This machine makes very good American-style coffee, which I prefer during morning hours. Overall, I find the K-Elite to be very good value for money. Hence my five-star rating.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 14, 2023
Thank you for your kind words and detailed review. We're so glad to have the approval of a fellow coffee lover!
Written by a customer while visiting keurig.com
Customer Rating
5
nice brewer
on June 13, 2023
Posted by: b david
Brewer working out ok. Only suggestion is to add "full" marker on the reservoir.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 14, 2023
We appreciate your feedback! Thank you for sharing it with us!
Written by a customer while visiting keurig.com