Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Average customer rating
4.4
(3,464 Reviews)
Rating breakdown 3,464 reviews
5 Stars
2,423
4 Stars
480
3 Stars
227
2 Stars
131
1 Star
203
86%of customers recommend this product.
(
2,704 out of
3,158)
Customer Reviews for Keurig - Refurbished Excellent - K-Elite Single Serve K-Cup Pod Coffee Maker - Brushed Silver
Customer Rating
2
Not so good for me
on September 17, 2018
Posted by: NancyD
from PA, USA
Gender:Female
I bought this from Costco about 4 months ago and a part already broke and cannot find where to get a replacement. Make about 4 cups/day.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 18, 2018
Hi Nancy, please give our consumer care team a call at 866 901-2739. We will be more than happy to assist you with this issue. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
1
Quite disappointing
on October 26, 2020
Posted by: Hadenuf
This was the third Keurig we've purchased since July--of this year! We tried the K-Slim model when our old Keurig gave out after several years, and it lasted approx. two weeks before it just stopped working. We returned it, and bought this model. Unbelievably, it, too, stopped working after a couple of weeks. It just kept powering off. It was under warranty so Keurig replaced it. The replacement arrived and we put it to use right away. Well, a few days ago, the replacement stopped working; it is the same problem on all models--you press the brew button, it makes a few promising noises, and then it powers off. Are we being punked?? We're done with Keurig. Replaced this one with a different brand. Quality control must be non-existent in the manufacturing process.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 28, 2020
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Customer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
bad design
on December 26, 2020
Posted by: Chris L
The water reservoir doesn't light up
The controls and display are flat and the user can't read the controls without pulling out the Keurig and reading it from above. The display and buttons should be angled.
The controls and display are flat and the user can't read the controls without pulling out the Keurig and reading it from above. The display and buttons should be angled.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2021
We appreciate your feedback. We'll pass your comments along to our product development team for review.
Written by a customer while visiting keurig.com
Posted by: NarNyn
Verified Purchase:Yes
This is Elite is defective, after January, 2023 purchase. Keurig will not stand by warranty and replace it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 8, 2023
Thank you for your review and feedback. We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: MES in NC
Verified Purchase:Yes
Another solid Keurig Coffee maker! It has more cup sizes than our previous KCup machine. The water reservoir is also larger. We both love this new machine.
Love the Keurig starter kit and autoship coffee package. Great idea.
Love the Keurig starter kit and autoship coffee package. Great idea.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 27, 2023
We just love to hear that you are enjoying your new K-Elite coffee maker and our Auto Delivery program! Thank you for brewing the love!
Written by a customer while visiting keurig.com
Posted by: mallory0405
Verified Purchase:Yes
We've had this for a few weeks now and have decided it's our favorite keurig so far. Quick and easy with a wide range of cup sizes. A little over a year ago we purchased the expensive K155 model. It worked about a year and slowly bit the dust. More expensive evidently does not mean better performance. We will see how long the K-Elite lasts. Almost everything now can only make it a year before dying.
Written by a customer while visiting keurig.com
Posted by: KMADAMS
Verified Purchase:Yes
I absolutely love this coffee maker. This is my 3rd one and it will be the only one!!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 7, 2023
We just love hearing this! Thank you for taking the time to leave us your review! Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I was totally surprised and disappointed that my recent purchase of the elite Keurig single cup coffee maker is so poorly made— Mostly that of cheap plastic!! I can’t believe that your company that was able to make such wonderful products has sacrificed quality for I suppose the bottom line—MONEY! unfortunately, that is the world we live in today.
I miss the hinge on the lid of the Water chamber is gone! It was so easy to fill that way without spilling and not having to lift that chamber filled with water back on the machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, May 20, 2024
Thank you for taking the time to share this feedback with us. We work to provide our consumers with the best product and experience possible and appreciate you taking the time to leave us some valuable feedback. We will pass your comments onto our quality and engineering teams for review. If you ever need any assistance with your K-Elite coffee maker, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. We are happy to help!
Written by a customer while visiting keurig.com