Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Duo Single Serve & Carafe Coffee Maker - Black
Average customer rating
4.6
(688 Reviews)
Rating breakdown 688 reviews
5 Stars
529
4 Stars
86
3 Stars
41
2 Stars
15
1 Star
17
88%of customers recommend this product.
(
422 out of
481)
Customer Reviews for Keurig - Refurbished Excellent - K-Duo Single Serve & Carafe Coffee Maker - Black
Posted by: Mary Joy
Verified Purchase:Yes
Love the ability to brew a pot or a quick cup.Coffee is hot and quality of machine seems similar to prior keurig owned . I've only owned it for a week so time will tell durability
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Great k cup terrible and I mean Terrible carafe
on January 6, 2025
Posted by: Bob 80
The carafe side i should known a company makes it profit from k cups would not make it the carafe side user friendly. Warming plate only stays on for 2hr hr you have to reset auto brew every night the carafe can not go into the dishwasher no bold settings on the crafafe side the lip on
the warming plate keep the pot from sitting flat sometimes
the warming plate keep the pot from sitting flat sometimes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: JohnWick
Verified Purchase:Yes
Absolute junk. Used maybe 10 times and it stops in the middle of a cup and now won't turn on. This is the second one that's done it. You product is garbage
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: GoodUnitPoorSupport
Verified Purchase:Yes
The Keurig Coffee Maker is works as expected. No complaints with the unit however the post purchase support was disappointing, a tad snarky and unnecessary. I did not appreciate it.
I would recommend this to a friend!
Response from keurig.comBy Consumer Care, June 4, 2025
Thanks for your review! We're happy to hear you are satisfied with your new K-Duo coffee maker and would love to hear some additional feedback of how we can provide you with an even better experience. Please reach out to our Consumer Care team at 866-901-2739. We look forward to hearing from you!
Written by a customer while visiting keurig.com
Posted by: Bill 111
Verified Purchase:Yes
I like the options the maker offers
Single, 12 cup and cold brew
Hope it last longer than the last two single cups
Single, 12 cup and cold brew
Hope it last longer than the last two single cups
Response from keurig.comBy Keurig Consumer Care, December 5, 2024
We are glad to hear you are enjoying all the features of your new K-Duo coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Mabob
Verified Purchase:Yes
As a total coffee maker i have given it 2 stars
One the 1 cup side it gets. 7 stars
Brewing side i give it a1 stare
Heating plate only stays on 2hr, the auto fill has to be set up every day, carafe lid is hinged and is hard to clean, does not have bold option for the brew side, coffee is made to fast to get good flavor
I understand stand that it made manly for 1 cub. They should give you all spec and not make their advertising sound like the brew side has all the needed features
One the 1 cup side it gets. 7 stars
Brewing side i give it a1 stare
Heating plate only stays on 2hr, the auto fill has to be set up every day, carafe lid is hinged and is hard to clean, does not have bold option for the brew side, coffee is made to fast to get good flavor
I understand stand that it made manly for 1 cub. They should give you all spec and not make their advertising sound like the brew side has all the needed features
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, December 31, 2024
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. The heating plate will automatically turn on after a carafe brew and stay on for 2 hours. Press and hold the CUPS button for 3 seconds to turn the heating plate off and on. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Posted by: JimmieT
Verified Purchase:Yes
My gift to my contractor was well received. His wife was very happy as she had been using a standard percolator. She loves the taste of the McCafe pods too.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 14, 2025
We're glad to hear the gift was a success! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Kblack126
Verified Purchase:Yes
Love it. Does a good job for us. Very pleased with it
Response from keurig.comBy Keurig Consumer Care, October 14, 2025
Thank you so much for taking the time to review your coffee maker. We appreciate the feedback! Enjoy!
Written by a customer while visiting keurig.com