Customer reviews from bestbuy-ca
Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Average customer rating
4.3
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
5
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
88%of customers recommend this product.
(
7 out of
8)
Customer Reviews for Samsung - Refurbished Excellent - HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar with Wireless Subwoofer and Rear Speakers, Dolby Atmos and Q-Symphony - Black
Customer Rating
5
Room filling high quality sound
on May 25, 2024
Posted by: TyLong
from Grande Prairie, Alberta
I got this sound bar the day it was released and it is hands down the best sound bar I’ve ever had, I have it paired with my brand new NEO QLED SAMSUNG Q92c, the Q-symphony is absolutely amazing, at first I was worried about high volume damaging the tv speakers as it’s paired with the sound bar, but there has been no sign of speakers being blown. Now the subwoofer is great it’s not BOOOOOOM but it is BOOM, you know? I’m does enough to add to the thrill and excitement of what you’re watching but won’t knock anything down on your shelves. You do feel the rumble surge through you though. I can’t get over the surrounding sound this thing puts out with the extra speakers to the side, it’s absolutely amazing.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Love It!
on December 7, 2024
Posted by: SpeedDemon
from Grimsby, ON
I'm replacing my Denon 7.2 system with a soundbar because we're moving into a much smaller place. Compared this back to back to my Denon/Klipsch system and it's just as good - if not better. Plenty of bass without cranking it up and very clear dialogue. The sound envelops the room.
Unlike the JBL BAR 1000 (I returned it) - this has Dolby Digital and Dolby Digital+ in addition to Atmos. The difference is obvious. Yes. this is more money - but it is definitely worth it if you want a good sounding system.
I never thought it would be possible to replace my surround sound system with a soundbar, but I have been proven wrong.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Very happy with the soundbar
on December 12, 2024
Posted by: Paul at English Bay
from Vancouver, Canada
I made room by giving up my great receiver and large speakers for the HW-Q990D/ZC, hoping for the best. I set it up yesterday and I'm very pleased with the great sound in a wireless setup. I love the 3-directions small surround speakers Setting up was very easy, as I followed the instructions. I plugged in the woofer first, then the surround speakers, and when I plugged in the bar, the sound immediately emanated from all speakers as I already had the TV on and had previously connected the HDMI cable to the bar. I am very impressed with the sound quality, and it was great to get rid of all those wires. The tiny panel on the bar indicating functions takes a bit of getting used to, but only at first. Samsung included a sheet for simple setup and I wish they had spent 25 cents more to include the longer 8-page instructions as you have to go online to find this and print it because the small remote control does many things, some of them obscure. Buyers should be aware that the box including everything is very large and heavy and might not fit into most sedans. I was happy to have free delivery. Overall, I am very pleased with this purchase, although I have not yet tried it with various movies.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Samsung Q990d soundbar
on January 10, 2025
Posted by: Clausco
from Mississauga
Finally got the chance to set up this home theatre system after buying it on boxing day,
I took my time and readup & watched you tube videos beforehand. I took almost no time at all really to unbox and make the connections. Download of the smart things app is a must, i have a xfinty cable box, and roku box connected, tv is connected via the earc to the bar as well.
You have make certain setting changes on you tv to get it all to work. Once i got it figured out, i set up the speaker settings via smartthings app to my liking. Put on Lord of the rings return of the king big battle scene.
WOW! blown away by the sound and immersiveness of it. Made me feel like i was there in the middle of the battle.
This blows away the Bose sytem i had, and glad i purchased it.
The only bothersomecthing, you have to use the app to chage inputs as they don't show up on the tv source menu, i hsd to go into the app to switch between my Roku box and xfinity cable box, took a bit to figure that out.
All in all, i would recommend this product, now if it only had acradio tuner and one moe hdmi input, it would be perfect,
I took my time and readup & watched you tube videos beforehand. I took almost no time at all really to unbox and make the connections. Download of the smart things app is a must, i have a xfinty cable box, and roku box connected, tv is connected via the earc to the bar as well.
You have make certain setting changes on you tv to get it all to work. Once i got it figured out, i set up the speaker settings via smartthings app to my liking. Put on Lord of the rings return of the king big battle scene.
WOW! blown away by the sound and immersiveness of it. Made me feel like i was there in the middle of the battle.
This blows away the Bose sytem i had, and glad i purchased it.
The only bothersomecthing, you have to use the app to chage inputs as they don't show up on the tv source menu, i hsd to go into the app to switch between my Roku box and xfinity cable box, took a bit to figure that out.
All in all, i would recommend this product, now if it only had acradio tuner and one moe hdmi input, it would be perfect,
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
This system BOOMS
on January 14, 2025
Posted by: Tiffany
from Bathurst
excellent sound. Watched Jurassic park and it was very immersive, sounded like a critter was going to jump out at you from behind. Very cool. Even at low levels, bass moves through the room at a nice rumble. Expensive, but SO worth it.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Q990d vs 5.1 with Towers
on February 7, 2025
Posted by: Tyler
from Saskatoon
Did a lot of research til my head was spinning in circles. I was deciding between a 5.1 with wired speakers and towers or a higher end soundbar. I didn't feel like running wires, I didn't wanna take up more space. I mounted the q990d under my tv and wall mounted the rears. And it is perfect for hooking up my pc and a console with 2x hdmi 120hz pass thru. And it booms when you wanna listen to music with the 8" sub. Ultra HD movies with atmos are amazing on this system. Also i paired it with a sony x95k oled tv. It works perfect with OSD. Overall, Huge upgrade over the hw-s800b I have for my wife's tv upstairs. You won't be disappointed with this beast!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
GARBAGE
on April 27, 2025
Posted by: Ticked
from Canada
Samsung downloaded a firmware update that killed mine and many others!!
Their inability to provide a fix is unacceptable!!
Also, their QSymphony feature never did work with their top of line Oled TV
Save your money and buy the JBL 1000
Their inability to provide a fix is unacceptable!!
Also, their QSymphony feature never did work with their top of line Oled TV
Save your money and buy the JBL 1000
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Q990 D !
on May 15, 2025
Posted by: Ola
from British Columbia
I absolutely love this sound system. The audio clarity is incredible, I can literally hear every detail in the music, movies, and shows I play. It truly shines during movies and TV shows, delivering a cinematic surround sound experience that makes everything more immersive and enjoyable.
That said, I’ve had some trouble with the “S-Mute” message constantly appearing on the soundbar. I contacted Samsung support, they performed a hard reset and even sent me a new HDMI cable, but the issue still wasn’t resolved. Both the TV and soundbar have the latest firmware/software updates installed, so that’s not the problem. From what I’ve gathered, this seems to be a common HDMI handshake issue between Samsung TVs and soundbars. For reference, my TV is the 2024 Samsung Q70D.
Right now, I’m using the soundbar via Wi-Fi instead of Q-Symphony. From my research, I discovered that the Zeskit Maya Ultra High-Speed HDMI cable might resolve the handshake issue. I’ll be trying it out soon in hopes of finally enjoying Q-Symphony as intended. If anyone knows of a better HDMI cable for this problem, I’m open to suggestions.
All in all, I’m very satisfied with the sound system, and honestly, I’m not swayed by the Q990F, this one hits the mark for me.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca