Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-C400/ZA 2.0 Channel C-Series Soundbar with Built-in Woofer - Black
Average customer rating
4.6
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
90
4 Stars
25
3 Stars
6
2 Stars
1
1 Star
1
92%of customers recommend this product.
(
33 out of
36)
Customer Reviews for Samsung - Refurbished Excellent - HW-C400/ZA 2.0 Channel C-Series Soundbar with Built-in Woofer - Black
Customer Rating
3
Poor sound quality.
on February 5, 2025
Posted by: Nickie
from NY
Quality is not what was expected for a Samsung product.
Features
2
Performance
2
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, February 6, 2025
Hi Nickie,
Thank you for taking a moment to review the Samsung HW-C400 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for taking a moment to review the Samsung HW-C400 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Really Good all in 1 Sound Bar
on February 5, 2025
Posted by: klrbee95
Needed better speakers than was in my tv. It had to be afforable aand easy to use. And has surrond sound. So if you a sound bar that doen't take up a lot of room. This is a good pick that works well and sounds great.
Written by a customer while visiting Samsung US
Customer Rating
1
Not Happy
on February 5, 2025
Posted by: Lars
from Hernando FL.
I am not happy with the fact this sound bar is not compatible with Spectrum remotes. I have spent numerous hours numerous times trying to see if this could work. Even conference calls with spectrum and you guys on the line produced 0 results. Our other Samsung sound bar works but not this one. Now I have to have 2 devices around to perform separate functions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, February 5, 2025
Hello Lars,
I’m sorry to hear that you’re dissatisfied with the performance of your HW-C400 Soundbar.
If your soundbar is connected to your TV with an optical cable, you can control the volume and mute the soundbar using your Samsung TV's remote.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturers’ remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
I’m sorry to hear that you’re dissatisfied with the performance of your HW-C400 Soundbar.
If your soundbar is connected to your TV with an optical cable, you can control the volume and mute the soundbar using your Samsung TV's remote.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturers’ remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound
on January 23, 2025
Posted by: Bumper
from earth
Buying second one. Bought a 23-inch Qled and added the sound bar. Easy setup, Bluetooth works great. ON/Off with the TV. Just bought a 43-inch Qled for master bedroom. Adding the sound bar. Price is very fair and sound quality is much better than just the TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Product has Great Features
on December 24, 2024
Posted by: NeshTheAlien
[This review was collected as part of a promotion.] I mostly use the soundbar for movies and watching TV it had amazing sound quality and for being hiw mall it is it has really good base it's conectativity is outstanding as well I can go from playing music on my phone to the digital audio from the TV with the click of a button it has honestly made my listening experience better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on December 24, 2024
Posted by: Amshopping
[This review was collected as part of a promotion.] I use this all the time for watching TV is sounds great better than the standard tv speakers
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The products great clarity
on December 12, 2024
Posted by: Yellowcrayon
[This review was collected as part of a promotion.] I use this sound bar for watching movies in my room. My room is not overly big so sound bounces alot but this sound bar with the surround sound does a perfect job of being able to hear crisp voices in the loud bass booming explosions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound bar
on September 30, 2024
Posted by: Startingfresh621
[This review was collected as part of a promotion.] This product is amazing it sounds great. I love samsung products I use their phones and speakers
My samsung B series sound bar makes listening to music sound so amazing it's like I'm in the front row at a concert.
When I watch TV or movies it's like a movie theater experience because samsung makes such a great product.
I love samsung you cant go wrong with their products.
My samsung B series sound bar makes listening to music sound so amazing it's like I'm in the front row at a concert.
When I watch TV or movies it's like a movie theater experience because samsung makes such a great product.
I love samsung you cant go wrong with their products.
Value
5
Written by a customer while visiting Samsung US