Customer reviews from Samsung US
Samsung - Refurbished Excellent - HW-C400/ZA 2.0 Channel C-Series Soundbar with Built-in Woofer - Black
Average customer rating
4.6
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
90
4 Stars
25
3 Stars
6
2 Stars
1
1 Star
1
92%of customers recommend this product.
(
33 out of
36)
Customer Reviews for Samsung - Refurbished Excellent - HW-C400/ZA 2.0 Channel C-Series Soundbar with Built-in Woofer - Black
Customer Rating
4
MY NEIGHBORS ARE JEALOUS
on December 16, 2023
Posted by: AstroZ
[This review was collected as part of a promotion.] My Samsung sound bar stands as the pinnacle of audio excellence in my entertainment setup. From the moment I integrated it into my home theater system, the difference in sound quality was nothing short of astonishing. The clarity and depth of the audio produced by this sleek device elevate my movie nights to a cinematic experience, making every dialogue crisp and every background score immersive. Its powerful subwoofer adds a rich bass that resonates throughout the room, creating a dynamic audio environment that truly enhances my overall viewing pleasure. The sound bar's advanced technology ensures a well-balanced audio output, allowing me to discern even the subtlest nuances in music and dialogue. Its seamless connectivity options, including Bluetooth and HDMI, provide versatility and ease of use. The sleek design and compact profile of the sound bar complement my living space seamlessly, adding a touch of modern sophistication. The user-friendly interface and intuitive controls make it a breeze to customize settings and tailor the audio to suit my preferences. Whether I'm watching a thrilling action movie or enjoying a quiet evening of music, the Samsung sound bar consistently delivers a premium audio experience. Its reliability and durability are evident in its consistent performance over time, solidifying its status as the best sound bar I've ever owned.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great if you pike 2 remotes
on May 13, 2024
Posted by: Jason
from Austin
Got this for my parents 2022 samsung smart tv. Connected easily via optical cable. Sounds good.
But don't think the Samsung tv remote will control the volume on the sound bar. Just won't. So my parents are stuck using the small sound bar remote which is small and hard to read. Disappointed at this VERY BASIC miss bu Samsung.
But don't think the Samsung tv remote will control the volume on the sound bar. Just won't. So my parents are stuck using the small sound bar remote which is small and hard to read. Disappointed at this VERY BASIC miss bu Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
3
Response from Samsung USBy Samsung Solutions, May 14, 2024
Hi Jason,
We appreciate you taking a moment to leave a review for the HW-C400 Soundbar.
As long as your soundbar is connected to your TV with either an optical cable you can control the volume and mute the soundbar using your Samsung TV's remote. The soundbar should also turn on and off with the TV.
1. Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2. Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
By default, Samsung TV remotes should be able to control Samsung soundbars. If it isn't working, be sure the soundbar is powered on, and then press and hold the WOOFER button up until "ON - TV REMOTE" appears on the display (about 5 seconds). Next, you'll need to choose between connecting with an optical cable or an HDMI cable.
For detailed instructions, please visit: https://www.samsung.com/us/support/answer/ANS00049279/
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
We appreciate you taking a moment to leave a review for the HW-C400 Soundbar.
As long as your soundbar is connected to your TV with either an optical cable you can control the volume and mute the soundbar using your Samsung TV's remote. The soundbar should also turn on and off with the TV.
1. Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2. Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
By default, Samsung TV remotes should be able to control Samsung soundbars. If it isn't working, be sure the soundbar is powered on, and then press and hold the WOOFER button up until "ON - TV REMOTE" appears on the display (about 5 seconds). Next, you'll need to choose between connecting with an optical cable or an HDMI cable.
For detailed instructions, please visit: https://www.samsung.com/us/support/answer/ANS00049279/
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Not Happy
on February 5, 2025
Posted by: Lars
from Hernando FL.
I am not happy with the fact this sound bar is not compatible with Spectrum remotes. I have spent numerous hours numerous times trying to see if this could work. Even conference calls with spectrum and you guys on the line produced 0 results. Our other Samsung sound bar works but not this one. Now I have to have 2 devices around to perform separate functions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, February 5, 2025
Hello Lars,
I’m sorry to hear that you’re dissatisfied with the performance of your HW-C400 Soundbar.
If your soundbar is connected to your TV with an optical cable, you can control the volume and mute the soundbar using your Samsung TV's remote.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturers’ remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
I’m sorry to hear that you’re dissatisfied with the performance of your HW-C400 Soundbar.
If your soundbar is connected to your TV with an optical cable, you can control the volume and mute the soundbar using your Samsung TV's remote.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your Samsung TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturers’ remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
I love my loud dramic insane sound bar WOW I feel
on October 25, 2023
Posted by: LaSmiley
[This review was collected as part of a promotion.] Mine is in my living room for movies, gaming streaming We love it loud and we love it live
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
More watts per channel.
on January 16, 2024
Posted by: Rodney44
I wish there was the same model but with more watts per channel, around 80 watts would suffice
Written by a customer while visiting Samsung US
Customer Rating
4
80 Percent Okay.
on March 5, 2025
Posted by: BF3544
from CT
Well, it's okay. I wasn't stunned by the performance of this sound bar. It's the first one I've ever bought so, not exactly sure of what I was getting to start with. One thing I can say is that it tends to cut out on me from time to time, leaving me with NO audio whatsoever. Then I spend 20 - 30 minutes trying to figure out why no audio (from either the TV OR the sound bar). Eventually, somehow, I get the audio back. It works. When it works. It's not terrible. I use it over the TV speakers ALL the time because still, to this day, TV manufacturers won't put decent speakers IN the TV. If I bought another one, I'd probably move up and buy a better model. But the bottom line is, most of the time it works, and it IS better than the TV speakers alone.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing as always!
on July 12, 2023
Posted by: CRhenea
from Spring
Gender:Female
[This review was collected as part of a promotion.] Samsung never let’s me down. I know their products will always delivery the best quality and value. This sound bar was super easy to set up. I plugged it into the wall outlet, turned the Bluetooth on the TV and sound bar, and just like that the device was paired and ready for use. This sound bar is perfect when you don’t want to use or don’t have room for the external subwoofer speakers. However, don’t get it mistaken, this baby really packs a punch. The sound is superb and crisp! In comparison to my tv without the sound bar I felt like I was in the movie theater. I love how sleek and modern the sound bar looks and it doesn’t take up too much space on my entertainment center. Did I mention they you only need one remote control for the TV and sound bar?! How awesome is that!? Since I have a little one, I love the night mode which allows you to compress the bass and tamp the volume. This allows me to still enjoy my show without having to risk waking him up.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Love this sound bar!
on July 17, 2023
Posted by: Florlora55
from Sinking Spring
Gender:Female
[This review was collected as part of a promotion.] I love this sound bar! The sound is great and the bar is small enough it fits perfectly on the wall under my wall-mounted TV! It also arrived in a slender box in the mail. I also like the remote, it has plenty of features and is big enough I wont loose it. The sound bar also has blue-tooth. Only downside the sound bar does not come with a wall bracket- but does have instructions for wall mounting if you have the correct screws on hand. Another downside is it does not come with an audio-optical cable.
I would recommend this to a friend!
Written by a customer while visiting The Insiders