Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Customer Rating
4
Why I love my S24 Ultra
on February 26, 2024
Posted by: DeHill
[This review was collected as part of a promotion.] I use my phone for taking pictures & video's this phone has the best cameras, I've seen in awhile. Also can we take a min to admire the size of the phone this another reason why I purchased it I travel a lot, I get tired of bringing my laptop and or tablet to watch movies on but with the size of this phone I don't have to. The only reason I didn't give it a 10 because i think the edges could've been rounded a little more but other than that I love it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Lovin It
on February 26, 2024
Posted by: Ric221
[This review was collected as part of a promotion.] Upgraded from the S22 ultra. Loving the advanced circle to search feature. Slowly working on using the AI features as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Constant crashes for many games
on February 26, 2024
Posted by: VicVicVic
[This review was collected as part of a promotion.] Firstly, I absolutely adore the Samsung Galaxy S24 Ultra. I upgraded from an S22 Ultra, and am surprised how much better the S24 Ultra works, feels, and looks.
Unfortunately, many games constantly crash, often up to 7 times per hour. Not a single hour has passed where it hasn't crashed. It's crashed so often that the operating system has asked that I put the game in Deep Sleep. I'd be happier if this was an isolated issue with my phone, but there are literally thousands of reports on Reddit, Samsung's official forums, and social media. Even Samsung and game developers have stated that this is a Snapdragon 8 Gen 3 and Unity issue, but a month after the phone's release, the issue is still persistent. Games include - and definitely are not limited to - Pokemon GO; Dragon Ball Legends; Marvel Snap; Axie Infinity; State of Survival; My Solitaire; Monopoly Go; Raid: Shadow Legends; War Dragons; and Final Fantasy VII Ever Crisis.
Value
3
Response from Samsung USBy Social Commerce, February 28, 2024
Hi VicVicVic,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resource if you have any questions for us or if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resource if you have any questions for us or if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great video and phone features
on February 26, 2024
Posted by: Javi31
[This review was collected as part of a promotion.] I use my Samsung device for movie streaming, video games, but mainly for pictures I love the graphics. Wouldn't change it for the world
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 ultra phone
on February 26, 2024
Posted by: Iceman
[This review was collected as part of a promotion.] Very nice and comparable to notes. Pictures are the best quality and distance. Very fast and love the screen resolution.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I wanted
on February 26, 2024
Posted by: JonsJacks
[This review was collected as part of a promotion.] First thing, the phone feels so much better to hold and so much lighter than the S22 Ultra. I love flat screen and the display is beautiful! For gaming, this phone handles everything I want to play with flying colors, and it doesn't get super hot when gaming either! Overall I'm very happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device has everything I need in a device!
on February 26, 2024
Posted by: iKiddYuNOT
[This review was collected as part of a promotion.] As a 36-year-old Black man serving in the US Army as an IT Specialist, the Samsung Galaxy S24 Ultra has truly revolutionized my tech experience. Living in the heart of Texas, this device has become my ultimate companion, blending seamlessly into both my professional and personal life. The AI features on the S24 Ultra are an absolute game-changer, enhancing my efficiency and productivity in ways I never thought possible. Its powerful performance and sleek design reflect my need for both style and substance in a device. From vibrant display to cutting-edge technology, the S24 Ultra embodies everything I look for in a smartphone. It's more than just a device; it's a reliable partner that helps me navigate through my busy life with ease.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Faulty battery
on February 26, 2024
Posted by: PauPau
[This review was collected as part of a promotion.] Phone is 3 weeks old and it is giving me charging issues. Very disappointed 😞
In order to fix it, I'll have to be without my phone for 1 week, and my phone is my business. 😓
Value
3
Response from Samsung USBy Social Commerce, February 28, 2024
Aloha PauPau,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Our partners at UbreakIfix are also available to assist you with your repair needs, if you prefer to make an appointment with them. If your Galaxy phone is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Take a look at, "Galaxy phone or tablet will not charge" when you have some time to conduct a few simple troubleshooting steps that may help resolve what you have described to be experiencing with your device. If you have any questions for us or if you would like any further assistance afterwards, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. Our partners at UbreakIfix are also available to assist you with your repair needs, if you prefer to make an appointment with them. If your Galaxy phone is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Take a look at, "Galaxy phone or tablet will not charge" when you have some time to conduct a few simple troubleshooting steps that may help resolve what you have described to be experiencing with your device. If you have any questions for us or if you would like any further assistance afterwards, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US