Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Customer Rating
3
Good but didn't meet my expectations
on February 20, 2024
Posted by: hoffmannbeck
from Seattle/WA
Expertise:Expert
Not worth upg from S23 Ultra:
- CPU is faster but, s23Ultra(snapdragon 8 gen 2) was enough to my needs. Faster to post process images when capturing 50/200Mpx.
- Battery lasts about the same of S23 Ultra
- Camera is same or in some zoom situations is worst than S23 ultra. Night mode is better than s23 ultra. If you use a lot of post processing the images will be more artificial on S24 Ultra.
- Shutter speed improved a lot, now meets my expectations.
- If you use the 10x zoom it will try to compensate the missing zoom lens and will produce a more noise image depending of the light you have at the shoot time.(more darker, more noise) This didnt happen to the S23 Ultra since it have an optical zoom up to 10x.
- All video apps suffer from stutter, even Instagram, after some time swapping you'll have issues/lagging with videos that you'll need to close and reopen the app.
- IA is very limited and dont justify the upgrade(as well some features requires internet connection and is not clear what will be available when Samsung start to charge for it) Like, I have no idea if They will charge for offline processing, which is not reasonable since I bought the hardware to not consume any external service.
- Vivid color profile doesnt work as expected. I dont see any difference from "normal" to "vivid" profile, Is a huge change from S23 Ultra. I like the flat screen since we can have glass screen protectors as well is better to use S-Pen close to the borders, flat screen avoid accidental touches too.
- Gestures from bottom to switch app sometimes stop to work and you need to restart the phone to get it working again.
I hope these issues will be fixed in next OS update.
- CPU is faster but, s23Ultra(snapdragon 8 gen 2) was enough to my needs. Faster to post process images when capturing 50/200Mpx.
- Battery lasts about the same of S23 Ultra
- Camera is same or in some zoom situations is worst than S23 ultra. Night mode is better than s23 ultra. If you use a lot of post processing the images will be more artificial on S24 Ultra.
- Shutter speed improved a lot, now meets my expectations.
- If you use the 10x zoom it will try to compensate the missing zoom lens and will produce a more noise image depending of the light you have at the shoot time.(more darker, more noise) This didnt happen to the S23 Ultra since it have an optical zoom up to 10x.
- All video apps suffer from stutter, even Instagram, after some time swapping you'll have issues/lagging with videos that you'll need to close and reopen the app.
- IA is very limited and dont justify the upgrade(as well some features requires internet connection and is not clear what will be available when Samsung start to charge for it) Like, I have no idea if They will charge for offline processing, which is not reasonable since I bought the hardware to not consume any external service.
- Vivid color profile doesnt work as expected. I dont see any difference from "normal" to "vivid" profile, Is a huge change from S23 Ultra. I like the flat screen since we can have glass screen protectors as well is better to use S-Pen close to the borders, flat screen avoid accidental touches too.
- Gestures from bottom to switch app sometimes stop to work and you need to restart the phone to get it working again.
I hope these issues will be fixed in next OS update.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
4
Value
3
Response from Samsung USBy Social Commerce, February 21, 2024
Aloha Hoffmannbeck,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. In terms of Galaxy AI features, most on-device direct translating is handled on the device itself. Edit Suggestions within the Gallery are also handled on-device. Most other features requiring a network connection utilize the cloud in some way. As you may have already seen, your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, users can take clearer, crisper photos in the optical zoom range they typically use. Even when shooting in digital zoom ranges, users can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. In terms of Galaxy AI features, most on-device direct translating is handled on the device itself. Edit Suggestions within the Gallery are also handled on-device. Most other features requiring a network connection utilize the cloud in some way. As you may have already seen, your Galaxy S24 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
5
Mimis book
on February 20, 2024
Posted by: Mimi
from Clconstantine
Expertise:Intermediate
Make me happy with this phoneThe $$ is just rigth for me I ive havegalaxy phone for over 21 yrs.now will not use any other..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great specs and fun features but underwhelmed
on February 20, 2024
Posted by: Cody123
from Meadville Pennsylvania
Expertise:Expert
Its been about a month since my S24 ultra was delivered and coming from the s22 ultra it doesn't feel very different. The s24 is having issues with games that make them freeze and crash at random times. Its getting pretty frustrating when im playing a game and all of a sudden the app crashes. Progress is lost and i'm kicked from matches with no solutions. It was to the point in the first week that I decided to keep my s22 ultra instead of trading it in because of that. My expectation for a high end device was that it can do everything my old phone could do and better but unless a fix is in the works this is a fail for gaming.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
4
Response from Samsung USBy Social Commerce, February 22, 2024
Hey Cody123,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resource if you have any questions for us or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. Feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resource if you have any questions for us or if you would like any further assistance. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!!
on February 23, 2024
Posted by: Barbie
from Huntington beach, CA
Expertise:Intermediate
I did the pre oder and now it's been about a month and I'm impressed! I really love this phone! My 2 favorite things are the square design and the pen! I love the square shaped phone it looks so nice! Also the features with photo shop and slow motion video are so dope! Love love love ❤️
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Ultra. FTW!
on February 24, 2024
Posted by: Jaxx
from Alaska
Expertise:Expert
I've had mine for about 72 hours now so very green owner BUT it's not my first S model or last!
My first phone from Samsung was the OG, original Note 1 to Note 2 skipped one then Note 4 etc. Now I have an S24 Ultra with the ever evolving S Pen and I couldn't be happier with it.
Fast. Fluent and the display is perfection. The insanely high resolution and 120fps make it a blast to use for everything from a game to checking email.
Awesome way to enjoy a tool
Fast. Fluent and the display is perfection. The insanely high resolution and 120fps make it a blast to use for everything from a game to checking email.
Awesome way to enjoy a tool
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
4
good phone
on February 24, 2024
Posted by: josie
Upgraded from S22Ultra its an ok phone, not much difference, I recomend it
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this phone!
on February 26, 2024
Posted by: Kevsamsungworld
[This review was collected as part of a promotion.] In addition to the AI that is onboard yhe battery life of this phone has surprised me. I have the S24 Ultra 1TB version and it gives a new meaning to all day battery, especially when you have the power savings mode on. There are so many things to like about it, ita pretty impossible not to love this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, great experience
on February 26, 2024
Posted by: Tc80231
[This review was collected as part of a promotion.] Use my phone from school to work and everything in between. Has been going strong and stays fast throughout the day.
Value
5
Written by a customer while visiting Samsung US