Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Customer Rating
5 out of 5
5
AMAZING Phone evee
on February 23, 2025
Posted by: versionC
[This review was collected as part of a promotion.] Another great reason why I kept on using this brand...
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good phone, bad screen.
on March 3, 2025
Posted by: Chuckodonut
from Nj
Expertise:Expert
Good phone, works well. However the screen they uses is garbage. I dropped it a few inches and cause a gouge in the glass. I had my S20 ultra for years and drop it plenty of times and had a few scratches. I've never seen a screen chip like this out of every phone I had.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R TeamMarch 4, 2025
Hey there Chuckodonut, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We know your device is vital to you every day for a range of tasks, and that needing the reliable durability is a high priority to you. We haev available some screen protectors to further enhance the durability in addition to protective cases we recommend on all devices. We have provided a link to the Samsung Support Team if you have questions about these accessories, or are interested in any repair options. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy tips guidance on phone
on March 10, 2025
Posted by: leahcal81
[This review was collected as part of a promotion.] I love this phone and the camera is easy to use as well as simple how -to-use features for beginners of technology.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy phones are out of this world!!
on March 23, 2025
Posted by: GlitterGirl717
[This review was collected as part of a promotion.] There is not another brand of phone I will ever buy. The Galaxy series phones blow all others out of the water. The seamless actions across all apps is phenomenol while the camera puts all other mobile phone cameras to shame. I mean, just check out this picture! You will never convince me to purchase any other brand of phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best S Galaxy Series Phone Yet
on March 25, 2025
Posted by: GMCKIDS
[This review was collected as part of a promotion.] I'm thankful for Samsung Galaxy S24 Ultra, I was actually getting upset with all the horrible phones that I have had these past few years. I was not sure if I wanted to pay the price for this phone because I drop them, slot, but I am so happy. This is the best phone EVER! It's fast and the ultra seems stronger because I have dropped it twice in 6 days and it has broke or cracked. I guess I need a case, lol.
Thank you Samsung!
Only negative thing in my opinion is I wish I could get more storage space with similar storage cards. But I don't think I can do that with this phone.
ONLY CON, I love this s24 ultra.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone Love It
on February 2, 2024
Posted by: Anitagrf75
Expertise:Expert
Where do I began because I'm a true die-hard Samsung Fan have Samsung everything in the home. I have owned every Samsung phone there have ever made and truly love them all, and when they came out with the S series, I first bought Galaxy S6 then when they added more, I bought the S-plus. but when they add the Ultra with the Stylist that was it and I have been getting them every year direct from them unlock and they were all amazing but the S24 Ultra has to be one of their best one thus far it has so many awesome features in this particular version is awesome and the things you can do with it I have not play with all of them but most of them so far its and amazing phone and it was worth me upgrading from the 23 Ultra to the 24 they did a great job with it and I love the lightness it has not heavy to hold its feels good in the hand battery life is great so truly enjoying the phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
4muskketeers
on February 3, 2024
Posted by: Sugarbritches
Thewhole family is existing about getting our new Samsung galaxy 24è
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
tes
on February 3, 2024
Posted by: abu123
yes samsung 1mounth 499hijjojoj;jk'kkkk
Design
1 out of 5
1
Written by a customer while visiting Samsung US
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