Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Customer Rating
5
Samsung Gallery - great AI features
on November 17, 2024
Posted by: VolantMonk
[This review was collected as part of a promotion.] Using the Galaxy AI has been a game changer. I'll download a photo from Google Drive, and I immediately go to details and Remaster. I love being able to enhance a photo, and it fills in the rest. Being able to hold down on an object and make it a sticker is pretty cool too.
I tried to do this stuff on my iPad and couldn't so I switched to my Galaxy S24 Ultra and it gets the job done.
P.S. I am going to rewrite this using the Galaxy AI rewrite feature in the keyboard...and done. Sweet!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No 1tb Samsung's WOW!!
on November 24, 2024
Posted by: Matvic1
Samsung got rid of the being able to change batteries then the micro SD card & now have no phones with 1tb of memory. Need phone with a lot of memory for type of work I do. So, now I have to settle for an I phone with 1tb. :( My first phone was a sp1300 and have had Samsung since 1989. Sad to see how they don't care for their customers.
Response from Samsung USBy Social Commerce, November 25, 2024
Thank you for taking the time to share your honest feedback with us, Matvic1. We noticed that you reached out regarding the Galaxy S24 Ultra. The S24 Ultra offers storage options of up to 1TB, allowing you to save all your memories. Additionally, the S24+ provides a smartphone experience that rivals many flagship devices available on the market, with storage choices of 256GB, 512GB, and 1TB. If you are interested in expanding your storage, we recommend checking out Samsung Cloud. With Samsung Cloud, you can be worry-free from losing your data to a lost, stolen, or broken Galaxy device. Get an easy and seamless backup, sync, restore, and upgrade experience across all your Galaxy devices. Set up and manage your preferences from one screen, and back up and restore your Galaxy device from a stored backup. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, double memory, stylus included!
on December 13, 2024
Posted by: Wendy A
from Long Beach, CA
Expertise:Expert
Verified Purchase:Yes
Awesome phone! I got this to replace my Samsung Galaxy S21 Note Ultra, which was constantly running out of space (128 GB capacity- I had additional storage but just the system apps and apps that would not load to external memory was causing my internal memory to be full). I got a great deal and double storage included on this new phone.
Transferring data from my old phone to this new phone was seamless.
Transferring data from my old phone to this new phone was seamless.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alex
from Chicago
Expertise:Expert
Verified Purchase:Yes
In direct comparison to my old Note 10+ skin tones on the same photos on the new s24u looked so unpleasant, dull and unnatural that I couldn't stand it, and wanted to return it immediately. Flat screen makes it look cheap and ordinary too.
Going to try and find S23 Ultra somewhere, the last great phone Samsung has made..
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, December 16, 2024
Hi there Alex, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand how important the display quality is to you everyday, and wanting the best possible experience with your display. You can adjust the color settings on your display in a few ways including going in to your settings app under display and adjusting the adaptive color tone, or using the quick panel and brightness bar. You can then go under more options to adjust the adaptive color tone as well. We have also provided a link to your full device manual to help you adjust your new phone to your preferences and needs. We have also shared a link to the Samsung Support Team to offer additional assistance if you have need or would like one on one assistance with your Samsung products. We appreciate you being a Samsung customer -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Very Good
on January 5, 2025
Posted by: Frozengate
I love most about this phone.
I'm looking forward to see 25 and 26
I'm looking forward to see 25 and 26
Written by a customer while visiting Samsung US
Customer Rating
1
Care + sucks
on January 24, 2025
Posted by: Tinacia
from Charlotte nc
Expertise:Intermediate
My care+ subscription does not have my device listed
Response from Samsung USBy R&R Team, January 27, 2025
Hey Tinacia, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We know how important the peace of mind that comes with Customer Care+ is to you. We have provided a link to this team directly, and to the Samsung Support Team to help you resolve this matter directly. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
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Samsung Support
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Samsung Community
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Facebook
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X
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Customer Care+
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Samsung Support
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Samsung Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
5
I love all the AI features that this phone has.
on February 16, 2025
Posted by: SirGoofy81
[This review was collected as part of a promotion.] Every option available on this device makes for an amazing experience. The stylus is so smooth and offers great functions. I am finding new functions every day that make my life a little more convenient. Thanks so much for continuing to put out fantastic devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone to do it all
on February 17, 2025
Posted by: yesyesyes
[This review was collected as part of a promotion.] The phone has an overall great experience but I still miss the headphone jack and expanded storage. Regardless, great design and great product.
Value
5
Written by a customer while visiting Samsung US