Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Customer Rating
1
Too small for my hands
on February 26, 2024
Posted by: Djbrian
[This review was collected as part of a promotion.] Alot smaller than I expected it doesn't do anything special and sometimes is pretty slow not enough memory for pictures and storage
Value
1
Response from Samsung USBy Social Commerce, February 27, 2024
Hi there Djbrian,
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra is offered in 256GB, 512GB, and 1TB with a 12GB RAM. If the 6.8" Dynamic AMOLED 2X Quad HD+, Flat Screen Display is too small for your liking, perhaps the 7.6" Dynamic AMOLED 2X Infinity Flex Display that is offered by the Galaxy Z Fold5 may be better suited for you. If you find yourself in need of additional storage for your pictures and other content, Samsung Cloud, Google Drive, and Microsoft OneDrive are a few options of cloud storage that are available to you. Take a moment to check out, "Manage storage on your Samsung Galaxy phone" for more information. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. Let us know if you have any questions for us or if you would like any additional assistance by reaching out directly to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
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https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-z-fold5&device-3=samsung-galaxy-s24
https://www.samsung.com/us/support/answer/ANS00078985/
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra is offered in 256GB, 512GB, and 1TB with a 12GB RAM. If the 6.8" Dynamic AMOLED 2X Quad HD+, Flat Screen Display is too small for your liking, perhaps the 7.6" Dynamic AMOLED 2X Infinity Flex Display that is offered by the Galaxy Z Fold5 may be better suited for you. If you find yourself in need of additional storage for your pictures and other content, Samsung Cloud, Google Drive, and Microsoft OneDrive are a few options of cloud storage that are available to you. Take a moment to check out, "Manage storage on your Samsung Galaxy phone" for more information. "How to keep your Galaxy phone or tablet from slowing down" is a great resource to check out when you have some free time available to learn how you can automatically optimize your phone for faster, better performance. Let us know if you have any questions for us or if you would like any additional assistance by reaching out directly to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/compare/?device-1=samsung-galaxy-s24-ultra&device-2=samsung-galaxy-z-fold5&device-3=samsung-galaxy-s24
https://www.samsung.com/us/support/answer/ANS00078985/
Written by a customer while visiting Samsung US
Customer Rating
3
Too boxy Too heavy
on May 20, 2024
Posted by: Cinn
from Texas
Expertise:Beginner
Had this phone for little over a month and I have to say that I am not too big on the boxy square shape w being as heavy as it actually is. My fear is screen may Crack easily.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
4
Response from Samsung USBy Social Commerce, May 20, 2024
Salutations Cinn,
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, dropping the phone and shattering the screen, having it stolen from your bag, to taking an unexpected dip in your neighbor's pool with your S24 Ultra in hand, are all covered under your Samsung Care+ plan. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, dropping the phone and shattering the screen, having it stolen from your bag, to taking an unexpected dip in your neighbor's pool with your S24 Ultra in hand, are all covered under your Samsung Care+ plan. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: SamiMone
from Louisiana
Expertise:Beginner
Verified Purchase:Yes
I absolutely love this phone... from themes to fonts to color -So far so freakin good !! Powers on very quickly, charges within an hour & lasts much much longer! I can set a video as a background on my lock panel. It is just all around amazing 🤍
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tadeas
from Miami, Florida
Expertise:Expert
Verified Purchase:Yes
I looked at a lot of reviews, and I thought the S24 Ultra sounded nice. But I have it and I'm thinking I must have a defective unit or something. The camera doesn't take sharp pictures, the touch screen sometimes doesn't register when I tap on it (really annoying!!). I'm a young whitecollar professional, my hands never have issues with touchscreens. The IP68 rating doesn't hold either: I had my phone in my pocket while sitting on the sand at the beach. Just before my friend and I left, one of the waves came much closer to us, and it got a part of my shorts wet for less than 10 seconds. The wave splashed the side of my shorts that had this phone. I quickly took it out of my pocket and it was wet. Ever since then, when I charge my phone with the cable, it doesn't fast charge anymore, only slow charge. And back when the fast charging did work, it was also not as advertised. It's supposed to charge at 45W, but the highest it would go is 20-30W, that I tested in the first week of having it. At the moment (after being splashed with water) it only charges at 12W wired and randomly disconnects. It's been a very disappointing experience, and I miss my old phone. To add salt to the wound, this is supposed to be Samsung's flagship phone. I've only had it for a month.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 14, 2024
Hey Tadeas. Thank you for sharing your feedback on the Galaxy S24 Ultra. We hate to see that your experience hasn’t matched your expectations, especially with the camera, touch screen, and charging performance. For the camera, we recommend checking your settings and try using the Scene Optimizer or Pro Mode to fine-tune the sharpness of your photos. We understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen or unresponsive. Check out the link attached for options to help troubleshoot. Regarding the IP68 rating, while the Galaxy S24 Ultra is designed to be resistant to dust and water up to certain levels, prolonged exposure to water can impact its performance, particularly if moisture reaches the charging port. You can try using the moisture-detection feature, which should notify you if the port is still wet. Ensure the port is dry and free of debris before attempting to charge again. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Reach out to us at Samsung Support so that we can provide additional assistance with this. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (Touchscreen)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (Touchscreen)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Mutia
from Austin, Texas
Verified Purchase:Yes
After two weeks of use, the Galaxy S24 Ultra has been impressive. The design is premium, the display stunning, and the performance flawless. Battery life is reliable, and the camera delivers excellent photos. Everything works smoothly, making it a top-tier choice for a flagship smartphone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phones of all phones
on February 26, 2024
Posted by: Insideafrican
[This review was collected as part of a promotion.] I use my s24 ultra for everyday use from stock trading to programming remotely or connecting to servers and remotely completing network tasks. I was able to setup an email domain from scratch all from the s24 ultra with bo computers involved. Purchased server, and ran all commands from phone. Will be making a video on it for my TikTok
https://www.tiktok.com/@princesg96?_t=8kDN3y6N1uk&_r=1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Do not have one yet or like 1.
on June 5, 2024
Posted by: Harley
Looks like a cool product way. Expensive, though. Is there any way to test the product? And give you a better review. Ready, will you be able to test your new Samsung product?
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the greatest thing on the planet.
on February 26, 2024
Posted by: TopDawg
[This review was collected as part of a promotion.] I use this device for everything including phone, emails, texting, streaming, watching videos, sports, games, all my favorite apps. The unlimited potential of this device is yet to be tapped. With the new AI features, the sky is the limit, if you can find the end of the universe. I think we're in good hands with the right people steering the ship. It's a joy to get a new device every year that exceeds the last device. My hat is off to you.
Value
5
Written by a customer while visiting Samsung US