Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Average customer rating
4.8 out of 5
4.8
(16,809 Reviews)
Open Ratings Snapshot
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Customer Rating
5 out of 5
5
Love the New S24 Ultra
on June 21, 2024
Posted by: Roger C
Verified Purchase:Yes
Love the new design with the flat Screen And Titanium.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent all around.
on July 6, 2024
Posted by: Josh S
from Atlanta, GA
Expertise:Expert
Verified Purchase:Yes
Even coming from an S23 Ultra, this definitely feels like a solid upgrade. Pictures are sharper, especially low light shots. Battery life is far better, with easily 3 more hours of screen on time on a charge. The screen is even brighter and more vibrant, especially since there's almost no glare, even in direct sunlight. All in all, it's a great phone!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24
on July 7, 2024
Posted by: Carlos
from MIAMI , MI
Expertise:Intermediate
Verified Purchase:Yes
Its a best experience the best phone in the world todo funciona rapido la.bateria es unanmaravilla
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
IS NOT ORANGE, is more a like a faded brown color.
on July 10, 2024
Posted by: Sergom
Verified Purchase:Yes
Is not ORANGE is more Like a beige tone colored. Very disappointed.
Features
2 out of 5
2
Response from Samsung USBy R&R Team, July 10, 2024
Hello Sergom! Thank you for reaching out to us regarding your thoughts on the S24 Ultra. This phone is available in the following colors: Titanium Black, Titanium Yellow, Titanium Gray, Titanium Violet, Titanium Green, Titanium Blue, and Titanium Orange. While we understand that the orange shade may not be exactly what you were looking for, we believe the features of this device are noteworthy. For instance, the new ProVisual engine enhances the overall photography experience with features such as high resolution, Super HDR, AI Zoom, Nightography, and Generative Edit. Your feedback is valuable to us, and we always consider it as we work on making improvements in the future. If you have any other comments, questions, or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best phone ever
on August 12, 2024
Posted by: Patricia
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
I love the camera quality is amazing i mean out of this world
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No comfortable at all with the unblocked version
on September 13, 2024
Posted by: Samsung users
from Alaska
Expertise:Intermediate
Verified Purchase:Yes
Unblock version doesn't work with 5G, samsung users
No, I would not recommend this to a friend.
Performance
2 out of 5
2
Design
5 out of 5
5
Response from Samsung USBy R&R Team, September 25, 2024
We appreciate you taking the time to share your thoughts on the Galaxy S24 Ultra. The Galaxy 5G devices provide advanced connectivity for effortless multitasking, high-definition video chatting, and seamless connections to your tablet, earbuds, and even your fridge and range. With the Galaxy S24 Ultra, finding answers is easier than ever with its new Live Translate and Circle to Search features, keeping the world at your fingertips with Google. We see that you reached out about concerns over not being able to connect to 5G. To enable 5G coverage on your phone, first go to the Settings app> tap connections> mobile networks> Turn on allow 5G service. Your device should now be configured to use for 5G networks. If you require any further assistance with this or anything else, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Screen is prone to smudges
on September 15, 2024
Posted by: Jose
from Virginia
Expertise:Expert
Verified Purchase:Yes
The screen in this phone is prone to smudges because of the coating it has. I've had it for less than 2 weeks and it has visible smudges from the coating.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 26, 2024
It's great to hear from you, Jose. Our customer's feedback is invaluable to us. We noticed that you reached out concerning the Galaxy S24 Ultra. The S24 Ultra is designed to meet the demands of today's tech-savvy users. With its new, sturdy titanium frame and the ultra-strong Gorilla Glass Victus 2 screen, the Galaxy S24 Ultra offers not only durability but also a sleek and modern design. The Galaxy S24 Ultra is built to keep up with your busy lifestyle. Whether you're a professional on the go or a multitasking enthusiast, this phone is up to the challenge. Its powerful processor and advanced features ensure that you can stay productive and connected throughout the day. We all use our phones, tablets, and smartwatches every day, and sometimes we may not realize exactly how often we're touching the display, especially when we're checking messages, browsing the internet, or using apps. Make sure you’re getting the best experience from your Galaxy device by keeping it clean and sanitary. Taking care of your device is simple, and we have the basic rundown provided in the link attached. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Reach out to us at Samsung Support so that we can look into what may be causing this. We look forward to hearing from you! - Kelvin
https://www.samsung.com/us/support/answer/ANS00086342/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Data transfer from previous phone.
on September 22, 2024
Posted by: Tej f
from Boston
Expertise:Expert
Verified Purchase:Yes
Data transfer from the previous phone is a hassle.
I would recommend this to a friend!
Features
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 23, 2024
Thank you for sharing your feedback with us, Tej. We appreciate hearing from our customers and value your honest reviews. We noticed that you inquired about the Galaxy S24 Ultra. When getting a new phone or tablet, one inconvenience is having to manually transfer all your important data. Not to worry, Smart Switch makes it easy to transfer contacts, photos, messages, and other files. You can also create a backup for your old files using your Windows PC or Mac, and then transfer or sync your data to your new Galaxy phone or tablet. To use Smart Switch, you need to have a compatible device. Please refer to this guide to check if your devices meet the requirements. You can find detailed instructions on how to do this by following the link attached. If you have any further concerns or questions, feel free to reach out to us at Samsung Support, and we'll be more than happy to assist you. -Kelvin
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Written by a customer while visiting Samsung US
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