Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Customer Rating
5
Everything about this pgone is awesome
on April 29, 2024
Posted by: Buffalo90
[This review was collected as part of a promotion.] Watching movies
Playing games
Streaming the web.
I have nothing bad to say.
Playing games
Streaming the web.
I have nothing bad to say.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 4 Life!
on April 29, 2024
Posted by: PattyD
[This review was collected as part of a promotion.] This is like the 10th Samsung phone I have had in a row and I absolutely love it! My precious phone was the S23 Ultra and I only upgraded because I dropped that phone and cracked the screen - otherwise that was a phenomenal phone.
The new S24 Ultra with Galaxy AI is even more amazing, if possible! Great quality and the Samsung zero interest financing option makes it so easy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
NEEDS SOME WORK
on April 29, 2024
Posted by: QueeQuee
[This review was collected as part of a promotion.] So I've used galaxy forever. But the s24 ultra definitely needs some improvements. My screen becomes no responsive sometimes, the volume is not as great as my previous s22 ultra, Bluetooth randomly fails sometimes. There are other things I can't recall at the top of my head but I'd definitely go back to my ultra 22 if I could.
Value
3
Response from Samsung USBy Social Commerce, April 30, 2024
Greetings QueeQuee,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy phone’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Check out, "Touchscreen issues on a Galaxy phone or tablet" when you have some free time to help resolve what you may be experiencing with your touchscreen responsiveness. Are other Bluetooth devices randomly disconnecting from your Galaxy S24 Ultra? If so, take a look at "Bluetooth device won't stay connected to Galaxy phone or tablet" to help resolve what you may be experiencing with your device. There could be a number of reasons why a Bluetooth device may randomly disconnect from your Galaxy phone or tablet. It could be that the device has a low battery, was moved too far away from the Galaxy device, or the Bluetooth function was accidentally turned off. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, or when someone decides that your Galaxy S24 Ultra looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! If you would like to share any additional feedback with us regarding your device or if you would like any further assistance, feel free to reach out to Samsung Support after reviewing the resources that have been provided. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01213974/
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your Galaxy phone’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Check out, "Touchscreen issues on a Galaxy phone or tablet" when you have some free time to help resolve what you may be experiencing with your touchscreen responsiveness. Are other Bluetooth devices randomly disconnecting from your Galaxy S24 Ultra? If so, take a look at "Bluetooth device won't stay connected to Galaxy phone or tablet" to help resolve what you may be experiencing with your device. There could be a number of reasons why a Bluetooth device may randomly disconnect from your Galaxy phone or tablet. It could be that the device has a low battery, was moved too far away from the Galaxy device, or the Bluetooth function was accidentally turned off. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, or when someone decides that your Galaxy S24 Ultra looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! If you would like to share any additional feedback with us regarding your device or if you would like any further assistance, feel free to reach out to Samsung Support after reviewing the resources that have been provided. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01213974/
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 29, 2024
Posted by: LazyBoy
[This review was collected as part of a promotion.] I really like this phone, and I also like the fact that they took off the curved edges of the screen. I've had a terrible crack in my previous phone (S22 Ultra) because of the curved edge. The speed and performance is amazing and flawless, but I am not sure that it's much better than the S23 Ultra (which some in my family have). The Galaxy AI features are pretty cool, although I haven't utilized them enough yet. It seems like it will come more in handy for me when I am traveling, where I need the translation and I use the camera much more. I am still torn about the camera. Of course the camera is amazing, but I am not sure if like it better than the previous phone.
P.S. I didn't use the S24 Ultra to take the pictures for this review.
P.S. I didn't use the S24 Ultra to take the pictures for this review.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on April 29, 2024
Posted by: Shanaldo
[This review was collected as part of a promotion.] Upgraded from an S21 Ultra, because I wanted to investigate the new chopsticks. LOVE the AI translator...has helped me at work! The Assistant is pretty cool, too!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone in the world
on April 29, 2024
Posted by: Thiaguito
[This review was collected as part of a promotion.] It is the best phone in the world, it has a good battery, an incredible screen with its new technology and very comfortable for viewing multimedia content, the cameras are spectacular and have a lot of versatility. It is a good option for 2024
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice experience battery can improve
on April 29, 2024
Posted by: Xaviveri
[This review was collected as part of a promotion.] The experience with the phone is great! Amazibg features and really good performance.
Screen and camera are amazing.
Screen and camera are amazing.
The only point that I would say that need improvement is the battery and how it performs, as usually my phone drain the battery quickly than other phones from other companies.
Regarding Galaxy AI, it is a great experience, not only the live translation on calls but also the feature thatvpermit to look anything by pictures at anytimes.
Even thought I would recommend it.
Even thought I would recommend it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The future of next gen phones!
on April 29, 2024
Posted by: theveganchurchnerd
[This review was collected as part of a promotion.] No other phone compares to the power and the amazingness if this one.
Value
5
Written by a customer while visiting Samsung US