Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Customer Rating
5
Love like the Note 8
on July 23, 2025
Posted by: Saphira
[This review was collected as part of a promotion.] I was a diehard Note 8 lover and was sad when it was decommissioned but discovered the S24 Ultra. Like the features and I noticed how great photos and movies were while attending a preschool graduation. I was able to zoom onto the little one from the last row of the auditorium and get great pic shots and video. I have just started using Galaxy AI and find it helpful, convenient and actually fun
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on July 23, 2025
Posted by: Jman1968
[This review was collected as part of a promotion.] This Samsung Galaxy S24 Ultra is outstanding. The cameras are the best out there and the AI makes web browsing or finding information so much easier. I never knew AI was so useful already just in smartphones. Screen is beautiful, processor is ultra fast. Gaming is smooth, fast and seamless. Android is getting better with each new update. 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great performance but sometimes overheats when gam
on July 23, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I use the phone for mobile gaming and it works incredibly well but due to performance settings it may overheat.
Value
4
Response from Samsung USBy R&R Team, July 24, 2025
Hello Omarssikins, we appreciate you sharing your experience of your Samsung Galaxy S24 Ultra with us. We are happy tohear that you are overall pleased with the usage of your device, and we would love to help you with the temperature of your device. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Samsung Community
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Facebook
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Overall Excellent Device
on July 23, 2025
Posted by: GalaxE
[This review was collected as part of a promotion.] I use my Galaxy S24 Ultra to take hugh quality photos and videos. My S24 Ultra is essential to successfully sync with 3rd party apps crucial to my side hustles. It's also clutch when gaming and staying connected through social media. Now, by utilizing Galaxy AI, I'm able to elevate my everyday experiences across the board. The Galaxy S24 Ultra is a stellar device and I highly recommend the Galaxy S product line to everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 23, 2025
Posted by: MJ2025
[This review was collected as part of a promotion.] The samsung 24 ultra has an awesome camera with zoom, a built in pen, and large screen. Love using Galaxy AI to find things such as products for sale, or information. I've had no issues with the phone or its features since purchase.
Value
5
Written by a customer while visiting Samsung US
Posted by: ARina05
[This review was collected as part of a promotion.] I primarily use the Samsung Galaxy S24 Ultra for daily communication and entertainment, and it’s been an excellent tool for everything I do. Whether it’s video calls with family and friends or messaging, the S24 Ultra delivers crystal-clear audio and sharp visuals. The large, vibrant display enhances the experience, making it perfect for video chats.
A big part of my day also involves cooking, and I frequently search for recipes and cooking videos on the phone. The S24 Ultra’s screen is ideal for browsing, and its fast performance ensures that I can quickly find what I need without any lag. The bright, high-resolution display makes following along with videos and instructions super easy.
When it comes to photography, the S24 Ultra doesn’t disappoint. I love capturing moments with my kids, and the camera does an amazing job of preserving memories with great detail and vibrant colors. The rear cameras are particularly impressive, delivering high-quality photos even in challenging lighting conditions.
Another feature I appreciate is the Galaxy AI for accessible search. It's super convenient for finding information quickly and accurately, whether I’m looking up a specific topic or just browsing the web. The AI’s intuitive search suggestions save me time and make the whole experience more efficient.
While the front camera could be sharper, overall, the S24 Ultra has been an outstanding device for my daily needs—offering great performance, versatility, and convenience.
A big part of my day also involves cooking, and I frequently search for recipes and cooking videos on the phone. The S24 Ultra’s screen is ideal for browsing, and its fast performance ensures that I can quickly find what I need without any lag. The bright, high-resolution display makes following along with videos and instructions super easy.
When it comes to photography, the S24 Ultra doesn’t disappoint. I love capturing moments with my kids, and the camera does an amazing job of preserving memories with great detail and vibrant colors. The rear cameras are particularly impressive, delivering high-quality photos even in challenging lighting conditions.
Another feature I appreciate is the Galaxy AI for accessible search. It's super convenient for finding information quickly and accurately, whether I’m looking up a specific topic or just browsing the web. The AI’s intuitive search suggestions save me time and make the whole experience more efficient.
While the front camera could be sharper, overall, the S24 Ultra has been an outstanding device for my daily needs—offering great performance, versatility, and convenience.
Value
4
Response from Samsung USBy R&R Team, July 24, 2025
Hi ARina05, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear that you have found so many amazing features of your device, and that it has been so fast for your usage. We have provided a link to the your manual for your device to help you with the additional features of Galaxy AI and being able to take your photo and video taking to a whole new level. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 23, 2025
Posted by: Bokchoy1331
[This review was collected as part of a promotion.] Since I bought this phone in February of 2024, I never had an issue and it's still running smoothly. I've been receiving multiple comments from my friends on how clear and beautiful my photos and videos are using my S24 Ultra camera and they even said they plan to switch to SAMSUNG! Always been a Samsung fan here! 😍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
El producto es excelente.
on July 23, 2025
Posted by: 81820102
[This review was collected as part of a promotion.] Me encanta la fotos, las aplicaciones. En fin una buena herramienta hasta para trabajar.
Value
5
Written by a customer while visiting Samsung US