Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Customer Rating
5
This product has great processing speed and memory
on July 11, 2025
Posted by: Batmankc
[This review was collected as part of a promotion.] This device has fantastic Galaxy AI capabilities.
The camera takes fantastic high resolution pictures.
The phone has all the latest APP's and full streaming capabilities.
Transitioning from WIFI to carrier is automatic with easy settings.
Display is large and easy to read along with large digital keypad.
Galaxy AI capabilities allow me to save time with document review and texting.
The camera takes fantastic high resolution pictures.
The phone has all the latest APP's and full streaming capabilities.
Transitioning from WIFI to carrier is automatic with easy settings.
Display is large and easy to read along with large digital keypad.
Galaxy AI capabilities allow me to save time with document review and texting.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camra with having 4 kids lots of pictures
on July 11, 2025
Posted by: Plummer
[This review was collected as part of a promotion.] Love the camra with having 4 kids lots of pictures yo take and it gives professional quality photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still a Beast of a Phone
on July 11, 2025
Posted by: afrocubano
[This review was collected as part of a promotion.] This phone is great! Everything from Galaxy AI features to speedy processor. This phone exceeds in Everything. I use it for work, school, and play. The camera takes incredible shots. The S Pen comes in handy, especially for work. When on vacation, everyone wants me to take the pictures. I've been a long time Samsung owner. This is the best phone I've owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bad connection
on July 11, 2025
Posted by: Glorita
[This review was collected as part of a promotion.] I like the phone, great pictures and easy to navigate, however, I have many many problems with connectivity [ signal] I can't have a conversation using WhatsApp or regular phone call because the phone looses connection and the phone call drops. It is very frustrating and the issue hasn't been solved. It is not my cellphone provider, it is definitely the phone.
Value
3
Response from Samsung USBy R&R Team, July 14, 2025
Hi there Glorita, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are so pleased to hear how much you are enjoying the camera quality, and ease of use of your device. We have provided links to a few articles to help you troubleshoot the connection to your carrier with your device. We have also provided a link to our team of experts to assist you further if this experience continues, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 11, 2025
Posted by: Dinolover36
[This review was collected as part of a promotion.] I love this phone. The camera quality is fantastic. It is extremely durable and user friendly. The Galaxy AI features are fun too!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nivlce but not as nice in comparison with old Note
on July 11, 2025
Posted by: AnonymousNomad
[This review was collected as part of a promotion.] Prior to purchase of ultra 24 I had a Note 10+. I expected an improved higher performance phone. The two were similar but the new phone lags. Especially after updates when it lags even more. It connects slower & features are less user friendly. Before anyone points out wifi, I have a very high speed connection & up to date router. Not to mention the Note 10+ ran extremely well on less. I don't know why the 24 is less competent to such an older device, (that I used extensively). It was a big disappointment. I've grown to accept it but not like it. I keep waiting for an update that will somehow miraculously fix it's inadequacies.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Love the phone, but hate the daily battery life
on July 11, 2025
Posted by: RichieD
[This review was collected as part of a promotion.] I absolutely love my new Galaxy s24 ultra My only complaint is that my s21 SE I can get a full day and a half without having to charge it. The s24 ultra which is almost double the amount, and supposedly has a much stronger battery, does that even make it 67 hours without being almost completely dead. I do love the Galaxy AI feature!!
Value
3
Response from Samsung USBy R&R Team, July 14, 2025
Hey RichieD, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn’t be happier to hear how pleased you are with the features and capabilities of your new device, especially Galaxy AI. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you ever believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
S24 Ultra is greatt
on July 11, 2025
Posted by: SquirrelyS
[This review was collected as part of a promotion.] The S24 Ultra is a great phone. It has a lot of extra features, almost too many for one person to use. I love using it to watch Netflix movies.
Value
4
Response from Samsung USBy R&R Team, July 17, 2025
Hi there SquirrlyS, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. We couldn't be happier toh ear that you are enjoying the usage of your device for your streaming, and are finding it packed with amazing features. We have provided a link to the full device manual to assist you with the features of your device and integrating new ones in to your usage. We have also shared a link to the Samsung Support Team to answer questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US