Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Violet
Customer Rating
5
Awesome product. With the update, vivid now works.
on March 9, 2024
Posted by: Marcopolo
[This review was collected as part of a promotion.] Every application is quick to respond. Great AI integration. Bright vivid colors. Amazing camera options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is an excellent phone
on March 9, 2024
Posted by: Grench
[This review was collected as part of a promotion.] I use this phone for work and when I go on a trip it accompanies me in my experiences and I love how many things I can do with it, for my taste it is the best phone I have ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent generational upgrade
on March 9, 2024
Posted by: Unbiased
[This review was collected as part of a promotion.] There are some things to dislike and to like about it. Things that I like about this phone are: Better battery life compared to the Samsung S22U, more model specific features, AI integration(we'll get into that more), anti-reflective screen, 7 years of updates, and I like how they reduced the sharpening and improved the colors of pictures. And then 2 things I dislike about is: a fully flat display(some prefer it, but it doesnt look more futuristic and defeats the purpose of edge lighting), new 5x optical zoom compared to last gens 10x-it does worse in certain scenarios such as the separation of objects (like tree branches) resulting in a flatter image, the video segment didnt improve much, it gets quite warm where the motherboard is (might have to do with the bigger vapor chamber releasing heat), and the phone still experiences slight stutters. Im giving this a 4 because while it doesnt feel like much of an upgrade compared to the last generation of S devices, I think that the majority of the people who buys this phone, including me, will appreciate more of what this phone has to offer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Fingerprint
on March 9, 2024
Posted by: Plalvarez
[This review was collected as part of a promotion.] I just got a s24 ultra and can't register my fingerprint apparently because of screen protector. I think is very inconvenient
Value
3
Response from Samsung USBy Social Commerce, March 11, 2024
Hi Plalvarez,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Make sure you are using a Samsung screen protector. An uncertified screen protector may interfere if it covers or touches the in-screen fingerprint sensors. If the screen protector was replaced with a non-Samsung-certified screen protector, you may need to register your fingerprints again. Take a moment to review, "Samsung phone is not recognizing fingerprints" to conduct a few simple troubleshooting steps to help resolve what you have described to be experiencing with your device. If you are still having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. Feel free to reach out to Samsung Support if you would like any additional assistance or if you have any questions for us after reviewing the provided resource. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Make sure you are using a Samsung screen protector. An uncertified screen protector may interfere if it covers or touches the in-screen fingerprint sensors. If the screen protector was replaced with a non-Samsung-certified screen protector, you may need to register your fingerprints again. Take a moment to review, "Samsung phone is not recognizing fingerprints" to conduct a few simple troubleshooting steps to help resolve what you have described to be experiencing with your device. If you are still having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. Feel free to reach out to Samsung Support if you would like any additional assistance or if you have any questions for us after reviewing the provided resource. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
This is THE BEST phone. I have ever had.
on March 9, 2024
Posted by: Grandpax5
[This review was collected as part of a promotion.] This is the easiest phone to use very technical. But all apps are superb.
Value
5
Response from Samsung USBy Social Commerce, March 18, 2024
Hey Grandpax5,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We are always striving to provide the best products to our customers, with superior functionality on the market so just know that your feedback is invaluable to us. Take a moment to tune into our YouTube channel to look at the amazing features that you now have available on your brand-new Galaxy S24 Ultra, linked below. I have also linked your device manual below so that you can easily customize your settings to suit your personality. Let us know if you have any questions for us or if you would like to share any additional feedback with us by reaching out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We are always striving to provide the best products to our customers, with superior functionality on the market so just know that your feedback is invaluable to us. Take a moment to tune into our YouTube channel to look at the amazing features that you now have available on your brand-new Galaxy S24 Ultra, linked below. I have also linked your device manual below so that you can easily customize your settings to suit your personality. Let us know if you have any questions for us or if you would like to share any additional feedback with us by reaching out to Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s24 ultra
on March 9, 2024
Posted by: Galaxyking
[This review was collected as part of a promotion.] Galaxy s24 ultra gives you the vest pictures ultra quality with 200mp and has best ai system that makes everything easy and fast for any search the engineering in Galaxy 24 ultra is hard to believe impossible things can be possible 😀
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on March 9, 2024
Posted by: Lila12
[This review was collected as part of a promotion.] Love how the phone has good camera quality and can zoom in very close. The only thing from keeping me from giving a five star rating is the call live assistance. It doesn't translate exactly what I say and adds random words out of no where. It's kind of weird and inconvenient cause it could confuse the other person on the other line. If they could fix that it would be great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone, with Awesome Features
on March 9, 2024
Posted by: LinaCat
[This review was collected as part of a promotion.] I use my Samsing for Notes, editing, calls/ texts of course, pictures, music, games and more.
Value
5
Written by a customer while visiting Samsung US