Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS True Adaptive Noise Cancelling Wireless Charging - Pink
Average customer rating
3.6
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
38
4 Stars
13
3 Stars
8
2 Stars
16
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS True Adaptive Noise Cancelling Wireless Charging - Pink
Customer Rating
2
Frustrating BT pairing
on February 27, 2023
Posted by: PukinDogs
The Good: Good sounding, comfortable. The Bad: Impossible to switch to another device and back, WAY TO HARD. Uninstall the app, reinstall try to pair them just way to frustrating.
By Customer Support, March 1, 2023
We appreciate your time in providing your feedback on our JBL Live Pro 2 TWS. We understand that this product didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
2
great until
on February 16, 2023
Posted by: slipperyfish
bought this about 1 and half to 2 months ago, I really liked it until now.My left earbud, nevers goes to 100% and almost never charges even if in the case. My right earbud works perfectly. I have cleaned it, reset it , reconnected it. nothing has worked.I really liked these ear buds but this is a huge issue, there is also no support on this.
By Customer Support, February 17, 2023
Thank you for taking the time to provide us with your feedback. We would like to get more information to help you out. Please contact our Customer Support so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
Good earbuds, problem
on February 16, 2023
Posted by: good but bad
from new york
I honestly really liked them, the noise cancelling was good so was the equalizer, but after only a month a half of using them the left ear bud simply stopped working properly, The left earbud would almost never charged. The right earbud and case worked perfectly.I tried cleaning it resetting it everything. I never got it wet dropped the case but they just stopped working after a month and a half. There was almost no advice on this. They were good, but no one likes to use one earbud.
By Customer Support, February 20, 2023
Thank you for taking the time on providing us with your feedback. We're sorry to hear that the fit of our JBL Live Pro 2 TWS didn't meet your expectations. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. If you need help with your device, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
4
Great vocals and sound clarity
on November 20, 2022
Posted by: brandon687
from Colorado Springs
[This review was collected as part of a promotion.] Overall I would recommend these headphones to anyone that goes to the gym or is busy and on the go they are easy to use and the connectivity is some of the best I have seen and used. The sound quality is crystal clear and it’s easy to hear and understand things or the vocals coming from the artist. The only reason I did not rate this as 5 stars is because the bass is lacking and I feel like the drivers could be bigger.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Batteries
on November 16, 2022
Posted by: Mode
I don't know how they say they last 10 hours, they download for me after 5 hours in conversation, or I don't know how the configuration that I should do will be
By Customer Support, November 17, 2022
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. Please note that our Live Pro 2 has a battery life of up to 10 hours but this will depend on the volume and type of music. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Outer space tank
on November 15, 2022
Posted by: Jeremy22
from Michigan
I’ve had these earbuds for about a year now and I think they deserve a review. I lost my left earbud for a month one time and had no idea where it went. Turns out I dropped it outside to my surprise I plug it back in and it works perfectly! With me mowing over it, rain and cold temps it kept all its high tech features. This is as about 3 months ago and it still works… Just an amazing product!
Written by a customer while visiting jbl.com
Customer Rating
5
BETTER THEN AIRPODS PRO'S
on August 15, 2022
Posted by: BIG_BOY92
from WEST CHICAGO
REPLACEMENT FOR MY AIRPODS
BETTER SOUND NOISE CANCELATION & TALK THRU
YOU CAN CUSTOM THE EQ AT YOUR DESIRE.
6 MICS
THE PRICE WAS DEAL BREAKER I RECOMMEND THIS PRODUCT
YOU CAN CUSTOM THE EQ AT YOUR DESIRE.
6 MICS
THE PRICE WAS DEAL BREAKER I RECOMMEND THIS PRODUCT
Written by a customer while visiting jbl.com
Customer Rating
1
Absolutely abysmal piece of garbage
on July 8, 2022
Posted by: JBL stan
I've been using these as a daily driver for 8 months now and they do have some good features (solid battery life and compact case), but also some horrible design flaws- such as the voice control that constantly turns on unprompted and will call random contacts without any noise in the room whatsoever... This leads to many awkward situations as one could imagine. The touch sensitivity of the earbuds is WAY too sensitive. I wish JBL would stick to refining just a few models of earbuds instead of releasing tons of mid tier ones.
By Customer Support, July 8, 2022
We appreciate the feedback you've provided to us. We'd like to work with you directly to troubleshoot the issue. First, please try to reset your Live Pro 2 TWS. To do this, double-tap on the right earbud. Then, on the third tap, press and hold the button for more than 5 seconds (until the unit shuts off). This restores the earbuds to the factory defaults. Please note that the earbuds have to ba paired with each other to perform the reset, so neither of the earbuds should be off or in the charging case. It is also necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again. You will need to download the JBL Headphones App to have an option to customize the control on the touch pad. If you need more help, please reach out to our Customer Support.
Written by a customer while visiting jbl.com