Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS True Adaptive Noise Cancelling Wireless Charging - Pink
Average customer rating
3.6
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
38
4 Stars
13
3 Stars
8
2 Stars
16
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS True Adaptive Noise Cancelling Wireless Charging - Pink
Customer Rating
2
Cannot hold a stable connection
on October 27, 2025
Posted by: Lame23
I've had these for almost a year. The sound quality is okay, they're nothing special. The battery life is fine, again nothing special. The bluetooth connection? Abysmal. They will randomly lapse in connection for 2 seconds at a time which is insanely annoying. I'd rather go back to wired headphones than continue using these. The earpieces are also not a good fit (no matter what size I use). They come loose on their own.
Written by a customer while visiting jbl.com
Customer Rating
2
Great phone qualities but very bad battery life
on October 23, 2025
Posted by: Benjaminj49
I have had these for about 6 months and the good is that they are great for phone conversations. The bad is that they are by far the worst I have had for connecting. It takes me 4 to 5 attempts every time. The battery life is also horrific for talking. I am lucky to get 2 hours on one charge. I can not recommend unfortunately. Will be going back to buds +
Response from jbl.comBy Customer Support, October 24, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Awful purchase
on September 8, 2025
Posted by: Allthenamesaretaken
from NY
They stopped working after about two months. They had this awful clicking static noise and now they just produce no sound at all!
Response from jbl.comBy Customer Support, September 8, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Live Pro 2 TWS. First, o determine if the problem is in the device or the headphones, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. Next is a reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If the issue remains, please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on August 30, 2025
Posted by: Jtheo
from Austintown Ohio
Great sound and easy connection. Stays snug in ear while on treadmill
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Live Pro 2 TWS
on August 3, 2025
Posted by: Boza
This ear buds are awesome, has a feature that’s not mentioned in the description which is wireless charging, noise cancellation is phenomenal while mowing my lawn, So far battery life seems to be good.
Written by a customer while visiting jbl.com
Customer Rating
5
Great features
on July 16, 2025
Posted by: Matthew15
These are good earbuds. Overall, I am happy with them. I ordered them whilst on vacation and was able to listen to my music clearly on the flight. Noise cancelling is good.
Written by a customer while visiting jbl.com
Customer Rating
3
Horrible
on July 14, 2025
Posted by: NA NA
The ear buds are good for music, not good at all for phone calls despite what they tell you in the description. VERY DISAPPOINTED ESPECIALLY CONSIDERING THE PRICE
Response from jbl.comBy Customer Support, July 15, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com
Customer Rating
3
Amazing product, control issues.
on May 25, 2025
Posted by: apstaple
from Windham, New Hampshire
It was great! Battery life is good, sound quality is amazing. The noise cancelling, ambient sound is great. Only reason it's not a five is because the controls aren't very good for customization.
I'm not able to control playback, ambient sound levels and volume at the same time like I can with other earbuds. Also, for some reason even though there is no connection issue, it randomly will stop playing the audio for like a half of a second every 3 minutes or so and then it will start playing again. Sort of interiors the vibe., and for the price I bought them for I feel like these shouldn't have to be problems.
I'm not able to control playback, ambient sound levels and volume at the same time like I can with other earbuds. Also, for some reason even though there is no connection issue, it randomly will stop playing the audio for like a half of a second every 3 minutes or so and then it will start playing again. Sort of interiors the vibe., and for the price I bought them for I feel like these shouldn't have to be problems.
Written by a customer while visiting jbl.com